Customer Experience Associate: Learn & Grow in CX

Ingersoll Rand; Nixa (MO); On-site; USD 45,000 - 60,000; Full time

Job summary

Ingersoll Rand in Quincy, IL or Missouri locations is seeking a Customer Experience Associate. This entry-level role supports orders, quotations, and delivery coordination, learning core customer service processes and product knowledge while ensuring accurate and timely responses.

The ideal candidate is customer-focused and detail-oriented, with a HS diploma and proficiency in Microsoft Office. A Bachelor’s degree is preferred.

Qualifications

• HS Diploma or GED
• Proficient in Microsoft Office suite, including Word, Excel, and PowerPoint

Responsibilities

• Support customer transactions, including quotations, order entry, and delivery coordination under guidance
• Respond to basic customer inquiries and provide updates on order status and delivery schedules
• Escalate customer issues to appropriate team members for resolution
• Collaborate with internal teams to support order processing and customer requests
• Follow established processes, standard work, and SOPs to complete daily tasks
• Maintain accurate data entry and documentation within SAP and other systems
• Utilize tools and systems to track orders and assist with customer communication
• Identify questions or issues and seek guidance to ensure accurate resolution
• Participate in onboarding, training, and continuous learning to build product and process knowledge
• Support team initiatives and contribute to a positive and collaborative work environment

Skills

MS Office

Education

HS Diploma or GED

Bachelor’s degree (preferred)

Job description

Ingersoll Rand in Quincy, IL or Missouri locations is seeking a Customer Experience Associate. This entry-level role supports orders, quotations, and delivery coordination, learning core customer service processes and product knowledge while ensuring accurate and timely responses.

The ideal candidate is customer-focused and detail-oriented, with a HS diploma and proficiency in Microsoft Office. A Bachelor’s degree is preferred.