Customer Experience Associate (In-Store POS & Training)

Follett Corporation; Shepherdstown (WV); On-site; USD 16,531 - 30,940; Full time

Job summary

Follett Corporation is seeking a Team Member in Shepherdstown, WV to deliver exceptional customer service on the sales floor. You will greet customers, assist with inquiries, and ring up purchases using the POS system while following safe money-handling procedures.

The role supports training new team members, keeps the sales floor stocked, and ensures items are priced correctly to enhance the shopping experience for customers and students alike.

Qualifications

• 0-3 years of relevant experience.
• High School Degree or equivalent.
• General computer skills.

Responsibilities

• Greet customers and assist with store inquiries.
• Answer phones and direct callers.
• Ring up purchases using the POS system.
• Ensure shelves are stocked and items are priced correctly.
• Follow safe money-handling procedures.

Skills

Customer service

Money handling

POS system

Education

High School Degree or equivalent

Job description

Position Overview

TheTeam Memberfocuses on providing exceptional customer service. Greets customers, assists customers with store inquiries, answers the phone and/or directs callers, and rings up purchases using the POS system. Use safe money-handling procedures and secure transaction practices. Assist with training new team members. Ensures the sales floor is fully stocked and items priced properly.

Follett Higher Education is a drug-free workplace environment.

Pay Range

$12.00-$22.46/hour

• 0-3 years of relevant experience


• High School Degree or equivalent


• General computer skills