Guest Experience Associate

Follett Corporation; Oskaloosa (IA); On-site; USD 16,531 - 30,307; Full time

Job summary

Follett Higher Education in Oskaloosa, IA is seeking a Team Member to deliver excellent customer service on the sales floor. You will greet customers, assist with store inquiries, handle phone calls, and process purchases using the POS system.

Ideal candidates have 0–3 years of experience and basic computer skills. This role supports training new team members and ensures shelves are stocked and pricing is accurate.

Qualifications

• 0-3 years of relevant experience
• General computer skills

Responsibilities

• Greets customers and assists with store inquiries
• Answers phone and directs callers; rings up purchases with POS system

Skills

Customer service

POS system

Phone handling

Cash handling

Education

High School Diploma or equivalent

Job description

Position Overview

TheTeam Memberfocuses on providing exceptional customer service. Greets customers, assists customers with store inquiries, answers the phone and/or directs callers, and rings up purchases using the POS system. Use safe money-handling procedures and secure transaction practices. Assist with training new team members. Ensures the sales floor is fully stocked and items priced properly.

Follett Higher Education is a drug-free workplace environment.

Pay Range

$12.00-$22.46/hour

• 0-3 years of relevant experience


• High School Degree or equivalent


• General computer skills