Customer Experience Associate II

Belcan Corporation; Bartlesville (OK); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Job summary

Belcan Corporation in Bartlesville, OK, is seeking a Customer Experience Associate II. The role focuses on delivering professional customer service to Phillips 66 Marketers and Dealers, handling network connectivity, credit card acceptance, and extranet support.

The position requires 24/7 availability and timely, accurate technical assistance. The position offers a pay rate of $18.96 per hour plus benefits including health/dental/vision, 401(k), education assistance, and paid time off.

Qualifications

• Legally authorized to work in the job posting country.
• High School Diploma or GED or equivalent.
• Willing and able to be available for any current shift, including overnight, evenings, weekends, and holidays.

Responsibilities

• Respond to customer inquiries via phone, IM, online networks, and/or email, troubleshooting and resolving issues with credit card processing.
• Troubleshooting and resolving POS hardware, software and/or network connectivity issues.
• Facilitating customer supply requests per guidelines from Customer Supply Management (CSM).
• Supporting Marketer/Dealer inquiries regarding Phillips 66 extranet sites (Bizlink / Lubestream).
• Maintaining records and meeting performance targets for customer service, productivity, and quality.

Skills

Customer service

Communication skills

Problem solving

Teamwork

Technical support

Attention to detail

Education

High School Diploma or GED

Tools

EPOS equipment

Microsoft Office

Job description

Job Description

Job Title: Customer Experience Associate II. Location: Bartlesville, OK. Zip Code: 70601. Duration: 11+ Months. Pay Rate: $18.96/hr. Keywords: #Bartlesvillejobs; #CustomerExperienceAssociatejobs;. Start Date: Immediate.

We provide a competitive pay and benefits package. This position is offering a pay rate of $18.96/hr. However, Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

Position Summary:

The Associate of Customer Experience will provide professional and courteous customer service to Phillips 66 Marketers and Dealers regarding their Network connectivity and credit card acceptance, Fuel Allocations Supply Management, and Extranet Support. The Customer Experience Agent requires 24/7 availability, and the ability to provide customers with timely, accurate and efficient technical support.

Responsibilities May Include

• Must be willing to work any shift.


• Responding to customer inquiries via phone, IM, online networks, and/or email, troubleshooting and resolving issues with credit card processing.


• Troubleshooting and Point-Of-Sale hardware, software and/or network connectivity issues.


• Facilitating customer supply requests based on guidelines developed by Customer Supply Management (CSM).


• Supporting consumers and Marketer/Dealer through retrieval requests and chargeback inquiries in Credit Card Settlement System.


• Supporting Marketer/Dealer inquiries concerning credit card batch totals and reconciliation.


• Maintain appropriate paperwork and records and required to meet established job performance targets which include customer service, productivity and quality standards.


• Maintain technical proficiency in all software, hardware and web-based software and platforms assigned and applicable to the role.


• Supporting Marketer/Dealer requests regarding Phillips 66 extranet sites (Bizlink / Lubestream).

Position Requirements Basic/Required:

• Legally authorized to work in the job posting country.


• High School Diploma or GED equivalent.


• Willing and able to be available for any current shift, including overnight (8pm to 8am), evenings, weekends, and holidays.

Preferred:

• Marketing business insight


• Familiarity with EPOS equipment


• Demonstrated ability to effectively work within a team environment


• 1 or more years of Information Systems Help Desk / Support experience


• Knowledge of communication devices/methods such as Broadband, VSAT, and DSL


• Access to and knowledge of downstream systems which interface with the Credit Card System


• Intermediate knowledge of all Microsoft Office software applications


• Intermediate knowledge of computer, DSL and VSAT hardware


• Ability to define problems, collect data, establish facts, and draw valid conclusions


• Ability to learn other software and web-based applications per the requirements of this role


• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and computer products


• Ability to write professional reports, business correspondence and procedure manuals


• Ability to effectively present detailed information and respond to questions from groups of managers, clients, and/or customers


• Excellent interpersonal and communication skills

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, colour, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.