Customer Experience Specialist - 24/7 Payments & POS

Bartech Staffing; Bartlesville (OK); On-site; USD 27,000 - 38,000; Full time

Job summary

Impellam Group is seeking an Associate of Customer Experience in Bartlesville, OK to provide professional and courteous service to Marketers and Dealers regarding network connectivity and credit card acceptance. This role requires 24/7 availability and the ability to deliver timely, accurate technical support.

It is heavy on customer service, not an IT help desk. Responsibilities include responding to inquiries, troubleshooting POS devices, processing supply requests, and handling chargebacks

Qualifications

• High School Diploma or GED is required.
• Experience in customer service or help desk is preferred.
• Willingness to work any shift including overnights, evenings, weekends, and holidays.

Responsibilities

• Respond to inquiries via phone, email, or chat and resolve credit card processing issues.
• Troubleshoot POS hardware/software and network connectivity.
• Process supply requests per CS M guidelines.
• Assist with retrieval requests and chargebacks in the Credit Card Settlement System.
• Address marketer/dealer inquiries on credit card batch totals and reconciliation.
• Maintain records and meet performance targets for service, productivity, and quality.
• Maintain proficiency in software, hardware, and web-based platforms.
• Be available for any shift, including overnight hours.

Skills

Customer service

Technical support

Phone support

Teamwork

Communication

Education

High School Diploma or GED

Tools

EPOS equipment

Microsoft Office

Credit Card systems

Job description

Impellam Group is seeking an Associate of Customer Experience in Bartlesville, OK to provide professional and courteous service to Marketers and Dealers regarding network connectivity and credit card acceptance. This role requires 24/7 availability and the ability to deliver timely, accurate technical support.

It is heavy on customer service, not an IT help desk. Responsibilities include responding to inquiries, troubleshooting POS devices, processing supply requests, and handling chargebacks