Technical Customer Experience Specialist II

Belcan Corporation; Bartlesville (OK); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Job summary

Belcan Corporation in Bartlesville, OK, is seeking a Customer Experience Associate II. The role focuses on delivering professional customer service to Phillips 66 Marketers and Dealers, handling network connectivity, credit card acceptance, and extranet support.

The position requires 24/7 availability and timely, accurate technical assistance. The position offers a pay rate of $18.96 per hour plus benefits including health/dental/vision, 401(k), education assistance, and paid time off.

Qualifications

• Legally authorized to work in the job posting country.
• High School Diploma or GED or equivalent.
• Willing and able to be available for any current shift, including overnight, evenings, weekends, and holidays.

Responsibilities

• Respond to customer inquiries via phone, IM, online networks, and/or email, troubleshooting and resolving issues with credit card processing.
• Troubleshooting and resolving POS hardware, software and/or network connectivity issues.
• Facilitating customer supply requests per guidelines from Customer Supply Management (CSM).
• Supporting Marketer/Dealer inquiries regarding Phillips 66 extranet sites (Bizlink / Lubestream).
• Maintaining records and meeting performance targets for customer service, productivity, and quality.

Skills

Customer service

Communication skills

Problem solving

Teamwork

Technical support

Attention to detail

Education

High School Diploma or GED

Tools

EPOS equipment

Microsoft Office

Job description

Belcan Corporation in Bartlesville, OK, is seeking a Customer Experience Associate II. The role focuses on delivering professional customer service to Phillips 66 Marketers and Dealers, handling network connectivity, credit card acceptance, and extranet support.

The position requires 24/7 availability and timely, accurate technical assistance. The position offers a pay rate of $18.96 per hour plus benefits including health/dental/vision, 401(k), education assistance, and paid time off.