CUSTOMER EXPERIENCE ASSOCIATE

NES Fircroft; Oklahoma; On-site; USD 21,593 - 30,754; Full time

Job summary

A customer service provider in Bartlesville, OK is seeking a Customer Experience Associate to deliver professional support. This role involves helping customers with inquiries, troubleshooting credit card and POS issues, and maintaining high-quality service standards. Ideal candidates should have a high school diploma and the ability to work flexible shifts. Familiarity with EPOS equipment and technical support experience are preferred. This is a full-time, renewable one-year contract position offering $19 per hour.

Qualifications

• Ability to work any shift, including weekends and holidays.
• Technical proficiency across assigned systems.
• Strong written and verbal communication skills.

Responsibilities

• Respond to customer inquiries via phone and email.
• Troubleshoot credit card processing issues.
• Support Marketer/Dealer navigation of extranet sites.

Skills

Customer service

Technical troubleshooting

Communication skills

Analytical skills

Education

High School Diploma or GED

Tools

Microsoft Office

EPOS equipment

Job description

Job Title: CUSTOMER EXPERIENCE ASSOCIATE

Location: Bartlesville, OK (Full‑Time Onsite)

Duration: One Year Contract (Renewable)

Rate: $19.00 per hour

Position Overview

The Customer Experience Associate provides professional, courteous, and efficient customer service to Marketers and Dealers. This role supports network connectivity, credit card acceptance, supply management processes, and technical troubleshooting for POS systems and related devices. This is a Level 1 Help Desk position that requires 24/7 availability and the ability to perform in a fast‑paced environment while maintaining accuracy and high service standards.

Key Responsibilities

• Respond to customer inquiries via phone, instant message, online networks, and email.
• Troubleshoot and resolve issues related to credit card processing.
• Diagnose and support Point‑of‑Sale hardware, software, and network connectivity problems.
• Facilitate customer supply requests in alignment with Customer Supply Management (CSM) guidelines.
• Assist consumers and Marketer/Dealer users with retrievals and chargeback inquiries in the Credit Card Settlement System.
• Support reconciliation requests related to credit card batch totals.
• Maintain required documentation, records, and performance standards for productivity, quality, and customer service.
• Maintain technical proficiency across all assigned systems, tools, and platforms.
• Support Marketer/Dealer navigation and usage of extranet sites (Bizlink, Lubestream).
• Adhere to company service expectations, safety standards, and operational procedures.

Required Qualifications

• High School Diploma or GED equivalent.
• Willing and able to work any shift, including overnight, weekends, and holidays.

Preferred Qualifications

• General marketing or business insight.
• Familiarity with EPOS equipment.
• 1+ years of Help Desk or technical support experience.
• Knowledge of broadband, VSAT, DSL, and communication technologies.
• Experience with downstream systems interfacing with credit card platforms.
• Intermediate proficiency with Microsoft Office applications.
• Intermediate knowledge of computer, DSL, and VSAT hardware.
• Strong analytical skills with the ability to define problems, gather data, and develop conclusions.
• Ability to learn and adopt new software and web‑based platforms.
• Ability to read and interpret technical materials and business documents.
• Strong written communication skills for reports, correspondence, and procedure development.
• Strong verbal communication skills, including presenting detailed information to managers, clients, or customers.
• Excellent interpersonal skills and ability to work collaboratively within a team environment.