Customer Service Representative - Guiding and Web Tension Specialist

Maxcess; Oklahoma City (OK); Hybrid; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative with a focus on guiding and web tension systems. This role involves serving as a customer liaison, providing exceptional service, and utilizing mechanical aptitude to offer tailored solutions. The ideal candidate will possess a strong engineering background, excellent communication skills, and the ability to thrive under pressure. Join a dynamic team that values creativity and collaboration, and contribute to delivering high-quality solutions to customers. If you're passionate about engineering and customer service, this opportunity is perfect for you.

Qualifications

• Bachelor’s degree in Engineering or related field preferred.
• 1-2 years of experience in customer service or technical roles.

Responsibilities

• Serve as customer liaison for system applications and troubleshooting.
• Manage projects through engineering and manufacturing phases.
• Handle customer complaints and warranty issues effectively.

Skills

Customer Service

Mechanical Aptitude

Creative Problem-Solving

Collaboration Skills

Communication Skills

Education

Bachelor’s Degree in Engineering

Bachelor’s Degree in Business or Technology

Associate Degree

Tools

CAD Software

Windows Applications

Job description

Customer Service Representative - Guiding and Web Tension Specialist

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Duties and Responsibilities

• Serve as the customer liaison during system application specification, estimating, quote preparation, order processing, and post-sale troubleshooting.
• Provide high-quality quoting experience to deliver excellent customer service.
• Utilize mechanical aptitude to offer conceptual solutions.
• Foster open communication environments.
• Support department goals to meet and exceed company objectives efficiently.
• Address customer questions related to technical applications, pricing, delivery, and capabilities, providing product solutions to resolve issues.
• Select systems tailored to customer-specific applications, collaborating with team members and departments for nonstandard needs.
• Estimate margin dollars based on equipment costs for quotations and orders.
• Discuss application and quotation issues directly with customers.
• Perform equipment troubleshooting and oversee installation processes.
• Manage projects through engineering and manufacturing phases, coordinating with customers, vendors, and internal teams.
• Participate in engineering system testing.
• Maintain records, files, and databases for future reference.
• Handle customer complaints and warranty issues, negotiating credits, refunds, or rework as needed.
• Act as a customer advocate, representing quality interests and interpreting customer needs and specifications.
• Assist other departments as necessary.
• Perform other duties as assigned to meet departmental and company objectives.

Candidate Requirements

Education/Experience

• Highly preferred: Bachelor’s degree in Engineering (Electrical preferred) or similar, with 1-2 years’ experience.
• Alternatively: Bachelor’s degree in business or technology with 3-5 years’ experience.
• Or: Associate degree with 5-7 years’ experience.

• Ability to handle pressure, be self-motivated, and detail-oriented.
• Strong collaboration skills across functions.
• Creative problem-solving abilities.
• High integrity and ethical standards.
• Excellent oral and written communication skills.

Other Qualifications

• Understanding business implications of decisions.
• Teamwork and independent work capabilities.
• Enthusiasm and creativity in meeting customer needs.
• Ability to read drawings and technical specifications, including CAD work.
• Knowledge of Windows applications and networking concepts.

Physical Requirements

• Ability to sit for extended periods.
• Willingness to wear PPE in manufacturing areas.
• Position located in Oklahoma City, OK with hybrid work after 1-year on-site training.

Salaried position. Maxcess is an equal opportunity employer committed to diversity and inclusion.