Customer Service Representative - Guiding and Web Tension Specialist
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Duties and Responsibilities
- Serve as the customer liaison during system application specification, estimating, quote preparation, order processing, and post-sale troubleshooting.
- Provide high-quality quoting experience to deliver excellent customer service.
- Utilize mechanical aptitude to offer conceptual solutions.
- Foster open communication environments.
- Support department goals to meet and exceed company objectives efficiently.
- Address customer questions related to technical applications, pricing, delivery, and capabilities, providing product solutions to resolve issues.
- Select systems tailored to customer-specific applications, collaborating with team members and departments for nonstandard needs.
- Estimate margin dollars based on equipment costs for quotations and orders.
- Discuss application and quotation issues directly with customers.
- Perform equipment troubleshooting and oversee installation processes.
- Manage projects through engineering and manufacturing phases, coordinating with customers, vendors, and internal teams.
- Participate in engineering system testing.
- Maintain records, files, and databases for future reference.
- Handle customer complaints and warranty issues, negotiating credits, refunds, or rework as needed.
- Act as a customer advocate, representing quality interests and interpreting customer needs and specifications.
- Assist other departments as necessary.
- Perform other duties as assigned to meet departmental and company objectives.
Candidate Requirements
Education/Experience
- Highly preferred: Bachelor’s degree in Engineering (Electrical preferred) or similar, with 1-2 years’ experience.
- Alternatively: Bachelor’s degree in business or technology with 3-5 years’ experience.
- Or: Associate degree with 5-7 years’ experience.
- Ability to handle pressure, be self-motivated, and detail-oriented.
- Strong collaboration skills across functions.
- Creative problem-solving abilities.
- High integrity and ethical standards.
- Excellent oral and written communication skills.
Other Qualifications
- Understanding business implications of decisions.
- Teamwork and independent work capabilities.
- Enthusiasm and creativity in meeting customer needs.
- Ability to read drawings and technical specifications, including CAD work.
- Knowledge of Windows applications and networking concepts.
Physical Requirements
- Ability to sit for extended periods.
- Willingness to wear PPE in manufacturing areas.
- Position located in Oklahoma City, OK with hybrid work after 1-year on-site training.
Salaried position. Maxcess is an equal opportunity employer committed to diversity and inclusion.