Customer Experience Associate I

Jobtailor; Fullerton (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Jobtailor is seeking a customer service professional in California to join our team. You will handle inquiries via calls, chats, and emails, and document interactions with accuracy. You will route issues to the right departments and help maintain high CSAT scores.

The role requires strong communication, problem-solving, and the ability to accept feedback. Regular attendance and reliability are essential in meeting performance targets.

Qualifications

• Minimum 1 year of experience in customer service.
• Strong cross-functional communication skills.
• Excellent problem-solving and analytical abilities.
• Able to accept and adjust to constructive feedback.
• Effective oral and written communication skills.
• Great communicator with reliable attendance.

Responsibilities

• Respond to customer inquiries via calls, chats, and emails.
• Maintain accurate documentation of customer issues and interactions.
• Route concerns to appropriate departments.
• Handle order inquiries and report vendor-related issues.
• Meet department metrics for performance, including PRP, QA, CSAT, and time logged in queues.
• All other assigned duties.

Skills

Customer service

Cross-functional communication

Problem-solving

Feedback adaptation

Oral communication

Written communication

Attendance reliability

Job description

Responsibilities

• Respond to customer inquiries via calls, chats, and emails.
• Maintain accurate documentation of customer issues and interactions.
• Route concerns to the appropriate departments.
• Handle order inquiries and report vendor-related issues in line with company standards.
• Meet department averages for performance metrics, including PRP, QA, CSAT, and time logged in queues.
• All other assigned duties.

Requirements

• A minimum of 1 year of experience in customer service.
• Strong cross-functional communication skills.
• Excellent problem-solving and analytical skills.
• Ability to accept and adjust to constructive feedback.
• Effective oral and written communication skills.
• Great communicator.
• Regular and predictable attendance.