Customer Experience Associate 1

Jobtailor; Fullerton (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Jobtailor in California is seeking a customer service professional to respond to inquiries via calls, chats, and emails, and to document issues accurately.

You will route concerns to the appropriate departments, handle order inquiries, and report vendor‑related issues in line with company standards.

This role requires strong communication, problem‑solving, and reliable attendance to help drive department performance metrics.

Qualifications

• Minimum 1 year of customer service experience.
• Strong cross-functional communication skills.
• Excellent problem-solving and analytical abilities.
• Ability to accept and adjust to constructive feedback.
• Effective oral and written communication skills.
• Regular and predictable attendance.

Responsibilities

• Respond to customer inquiries via calls, chats, and emails.
• Maintain accurate documentation of customer issues and interactions.
• Route concerns to the appropriate departments.
• Handle order inquiries and report vendor‑related issues in line with company standards.
• Meet department averages for performance metrics, including PRP, QA, CSAT, and time logged in queues.
• All other assigned duties.

Skills

1 year CS experience

Cross-functional communication

Problem-solving

Feedback adaptability

Oral communication

Written communication

Great communicator

Attendance

Job description

Responsibilities

• Respond to customer inquiries via calls, chats, and emails.
• Maintain accurate documentation of customer issues and interactions.
• Route concerns to the appropriate departments.
• Handle order inquiries and report vendor‑related issues in line with company standards.
• Meet department averages for performance metrics, including PRP, QA, CSAT, and time logged in queues.
• All other assigned duties.

Requirements

• A minimum of 1 year of experience in the field of customer service is necessary for this position.
• Strong cross‑functional communication skills.
• Excellent problem‑solving and analytical skills.
• Ability to accept and adjust accordingly to constructive feedback.
• Effective oral and written communication skills.
• Great communicator.
• Regular and predictable attendance.

Soft Skills

• cross‑functional communication
• problem‑solving
• analytical skills
• accepting feedback
• oral communication
• written communication
• great communicator
• attendance