Customer Solution Specialist

Jobtailor; Mountainhome (PA); On-site; USD 32,000 - 42,000; Part time

Job summary

Jobtailor in Pennsylvania is seeking a Customer Service Associate to handle orders, inquiries, complaints, and other requests, building strong relationships with customers and distributors.

You will enter orders, document interactions in CRM, and collaborate to meet team and individual metrics while supporting continuous improvement.

Qualifications

• High School diploma required.
• Minimum of two years customer service experience.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office products.
• Strong problem-solving and organizational skills.
• Ability to work independently and as part of a team.

Responsibilities

• Provide customers with a hassle-free experience related to orders, inquiries, complaints, and other requests.
• Build and maintain relationships with customers that strengthens our partnership with them.
• Drive team goals by meeting individual metrics, while actively supporting continuous improvement efforts.
• Handle all customer needs in a timely and professional manner.
• Enter all orders accurately and timely to achieve team goals.
• Document customer interactions accurately and completely in CRM.
• Build and maintain strong relationships with distributors.

Skills

Communication

Verbal & Written

Interpersonal Skills

Problem Solving

Time Management

Organization

Attention to Detail

Teamwork

Microsoft Office

Education

High School diploma

Tools

Microsoft Office

Job description

Responsibilities

• Provide customers with a hassle-free experience related to orders, inquiries, complaints, and other requests.
• Build and maintain relationships with customers that strengthens our partnership with them.
• Drive team goals by meeting individual metrics, while actively supporting continuous improvement efforts.
• Handle all customer needs in a timely and professional manner.
• Enter all orders accurately and timely to achieve team goals.
• Document customer interactions accurately and completely in CRM.
• Build and maintain strong relationships with distributors.

Requirements

• High School diploma
• Minimum of two years Customer Service experience
• Excellent Verbal/Written Communication and Interpersonal Skills
• Problem Solving and Logic Skills
• Time management and organizational skills
• Attention to detail
• Ability to work both independently and as a member of a team
• Proficiency using Microsoft office products