Customer Care Associate

Jobtailor; Washington (District of Columbia); On-site; USD 38,000 - 52,000; Full time

Job summary

Jobtailor in Washington, DC is seeking a customer service-focused professional to handle inquiries about services and account status. You will ensure accurate rates and payments, inform customers of changes, and manage a mix of calls, emails, and applications.

You will update customer data, assist with billing inquiries, and collaborate with cross-functional teams to deliver excellent service.

Qualifications

• Associate degree or 2-4 years of call center experience.
• Customer service experience.
• CRM, Help Desk, and basic call center technology familiarity.

Responsibilities

• Respond to customer inquiries regarding services and account status.
• Ensure rates and payments are accurate; inform of changes or delinquencies.
• Handle inbound communications via calls, email, and applications.
• Update customer information and assist with billing inquiries.
• Collaborate with cross-functional teams to support customers.
• Maintain queue schedule and time-on-duty for inbound contacts.

Skills

Customer service

CRM software

Help Desk

Call center

Account adjustments

Education

Associate degree or 2-4 yrs exp

Tools

Call center technology

Job description

Responsibilities

• Responds to new or existing customer inquiries regarding type of service, alternative services or account status; make sure rates and payments are accurate and up-to-date; inform customers of rate changes and/or delinquent payment status.
• Fields a variety of incoming customer communications in a professional manner.
• Maintains queue schedule and TOD (time on duty) for inbound calls.
• Understands and meets clear inbound work volume; to include calls, email, applications and all forms of incoming or outgoing customer contact.
• Update customer information, make account adjustments and assist with billing and invoice inquiries.
• Fosters positive relationship while working with cross functional departments.

Requirements

• Associate degree or 2-4 years of experience in a call center environment with high level interactions with customers and clients.
• Customer service experience.
• CRM, Help Desk, Incoming Call Center, Customer Facing Experience and basic call center technology.

Core Competencies

Demonstrates strong customer service skills and proficiency in managing customer inquiries and account adjustments. Experienced in utilizing call center technology and maintaining effective communication with cross-functional teams.