Customer Service Associate I

Jobtailor; Lehi (UT); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor in Lehi, UT is seeking a customer service professional to handle inquiries, support integrators, and input accurate data for accounts. You will respond by phone, maintain detailed notes, and use CRM tools to resolve questions efficiently.

The role emphasizes strong communication, data accuracy, and meeting monthly KPIs while adhering to schedules. Weekend hours may be required.

Qualifications

• 1+ year in customer service.
• Strong verbal and written communication skills.
• Experience with Microsoft Office.
• Experience with Salesforce or Zendesk.

Responsibilities

• Provide world-class customer service.
• Respond to customer inquiries via incoming phone calls.
• Assist integrators with general questions, account support, and billing questions.
• Listen attentively to customers’ needs and concerns.
• Accurately input customer data and leave detailed notes.
• Utilize resources and multi-task through them as needed.
• Pick up new technologies quickly and have a keen eye for detail.
• Meet monthly KPIs identified by organization.
• Meet required schedule adherence guidelines as identified by organization.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Multitasking

Tools

Microsoft Office

Salesforce

Zendesk

Job description

Responsibilities

• Provide every customer with world-class customer service
• Respond to customer inquiries via incoming phone calls
• Assist integrators with general questions, account support, and billing questions
• Listen attentively to customers’ needs and concerns
• Accurately input customer data and leave detailed notes
• Utilize resources and multi-task through them as needed
• Pick up new technologies quickly and have a keen eye for detail
• Meet expectations in monthly KPIs identified by organization
• Meet required schedule adherence guidelines as identified by organization

Requirements

• 1+ year Customer Service
• Must be able to work full-time hours between 8am-8pm ET, with the possibility on weekends.
• Strong verbal and written communication skills
• Experience with Microsoft Office
• Salesforce or Zendesk experience