Hybrid Customer Care Specialist: Tech & Loyalty

ViziRecruiter,LLC.; Quincy (MA); Hybrid; USD 46,000 - 68,000; Full time

Job summary

Ahold Delhaize USA is seeking a Customer Support Associate to provide frontline support to store personnel and customers, handling inquiries via phone and email, and documenting issues in the systems.

The role features a flexible hybrid schedule with 3 in-person days at one of our core locations and 2 remote days; based in Quincy, MA, or other listed offices. Applicants must be authorized to work in the United States on a full-time basis.

Qualifications

• Up to 2 years of experience in customer service, call center, or a related support environment.
• Demonstrate excellent writing, grammar, and computer skills in order to meet department standards.
• Demonstrate empathy and responsiveness to customers' concerns.
• High school diploma or equivalent

Responsibilities

• Support inbound customer inquiries
• Support email/survey/Contact Us customer inquiries
• Work with customers and stores to document, resolve and/or escalate problems being reported; accurately record contact information and problem descriptions in the appropriate application.
• Provide appropriate resolution at the first point of contact if possible; escalate unsolved issues as needed.
• Gather data during the problem-solving process, analyze the situations, and provide solutions.
• Utilize logical problem-solving skills to troubleshoot and resolve complex problems reported by stores and customers.
• Be alert to urgent or severe issues for immediate escalation and follow escalation procedures.
• Take ownership of all calls and cases/tickets; track status to resolution.
• Escalate complex issues to appropriate coworkers, support groups, or vendors for resolution.
• Ensure proper notification and escalation procedures are followed to update business users and customers.

Skills

Customer service

Communication

Empathy

Computer skills

Education

High school diploma

Job description

Ahold Delhaize USA is seeking a Customer Support Associate to provide frontline support to store personnel and customers, handling inquiries via phone and email, and documenting issues in the systems.

The role features a flexible hybrid schedule with 3 in-person days at one of our core locations and 2 remote days; based in Quincy, MA, or other listed offices. Applicants must be authorized to work in the United States on a full-time basis.