Customer Experience Associate — Growth & Perks

National Fitness Partners; Mooresville (NC); On-site; USD 15,000 - 18,000; Part time

Benefits offered by this job

PTO for all employees

Free employee Black Card Membership

Employee Assistance Program

Shift-differential pay

Job summary

National Fitness Partners, the largest Planet Fitness franchise, is seeking a part-time Customer Service Representative in Mooresville, NC. You will greet members, sign up newcomers, log amenities, and assist guests while maintaining a Judgement Free atmosphere.

Starting pay is $11 per hour with scheduled increases at 180 days, 1 year and every 6 months thereafter. Evening and weekend shifts are required, with PTO, and a Free Black Card Membership for employees.

Qualifications

• Experience in customer service preferred.
• Ability to work nights and weekends.
• Strong communication and problem-solving skills.

Responsibilities

• Answer phones with a friendly tone per script.
• Greet members, sign up new members, and log amenities.
• Respond to member questions promptly and professionally.
• Process purchases through the POS system.
• Promote Planet Fitness classes to members.
• Maintain a clean, safe club environment.

Skills

Customer service

Phone handling

POS experience

Team player

Tools

POS System

Job description

National Fitness Partners, the largest Planet Fitness franchise, is seeking a part-time Customer Service Representative in Mooresville, NC. You will greet members, sign up newcomers, log amenities, and assist guests while maintaining a Judgement Free atmosphere.

Starting pay is $11 per hour with scheduled increases at 180 days, 1 year and every 6 months thereafter. Evening and weekend shifts are required, with PTO, and a Free Black Card Membership for employees.