Customer Experience Associate - Flexible Schedule

Metropolis Technologies; Camden (NJ); On-site; USD 18,000 - 26,000; Full time

Job summary

SP+ is an AI-powered parking solution provider operating at US-NJ-CAMDEN. The Customer Service Representative role focuses on ensuring a seamless parking experience, assisting customers with automated payment systems, and delivering an exceptional client experience.

The position supports daily location operations and requires professional conduct and punctuality. Qualifications include a high school diploma, experience with parking access hardware/software, and the ability to work 2nd/3rd

Qualifications

• High School Diploma or equivalent required.
• Experience with automated parking access control hardware and software.
• Availability for 2nd/3rd shift and weekends.
• Valid state driver's license required.
• Ability to interact professionally with the public and handle transactions calmly.

Responsibilities

• Ensure seamless parking experience and manage traffic flow.
• Assist customers with payments at automated equipment.
• Deliver exceptional customer service and resolve issues.
• Support day-to-day operations at the location.
• Maintain facility cleanliness and professional appearance.
• Provide directions and assist customers to reach destinations.
• Respond to customer complaints with help from a supervisor.

Skills

Mathematical Skills

Language Skills

Reasoning Ability

Adaptability

Judgment

Other Skills

Education

High School Diploma

Tools

Automated parking systems

Job description

SP+ is an AI-powered parking solution provider operating at US-NJ-CAMDEN. The Customer Service Representative role focuses on ensuring a seamless parking experience, assisting customers with automated payment systems, and delivering an exceptional client experience.

The position supports daily location operations and requires professional conduct and punctuality. Qualifications include a high school diploma, experience with parking access hardware/software, and the ability to work 2nd/3rd