Customer Experience Associate — Fast-Paced, Flexible Shifts

Royal Farms; Hagerstown (MD); On-site; USD 21,000 - 26,000; Full time

Job summary

Royal Farms in Hagerstown, MD is hiring for a Customer Service Associate to support store leadership in delivering friendly, efficient service. You will greet customers, handle POS transactions, assist with fuel and tobacco products, and ensure food/beverage quality and safety.

responsibilities include restocking, maintaining cleanliness, and following all safety procedures. Flexible shifts, including weekends, are required to meet store needs.

Qualifications

• Must be at least 16 years old.
• Must have strong communication and customer service skills.
• Must demonstrate ability to multitask effectively in a fast-paced environment.
• Must learn and follow all Royal Farms safety processes and procedures.

Responsibilities

• Deliver outstanding customer service by greeting customers and sharing product knowledge.
• Operate the register, handle payments, and manage fuel/gift card transactions.
• Prepare made-to-order food and beverages with accuracy and speed; ensure food safety.
• Restock and stock products; check expirations and maintain merchandising standards.
• Uphold store cleanliness and safety; report unsafe conditions to leadership.
• Follow safety, security, and SOPs; perform additional duties as assigned.

Skills

Strong communication

Customer service

Teamwork

Multitasking

Safety procedures

Job description

Royal Farms in Hagerstown, MD is hiring for a Customer Service Associate to support store leadership in delivering friendly, efficient service. You will greet customers, handle POS transactions, assist with fuel and tobacco products, and ensure food/beverage quality and safety.

responsibilities include restocking, maintaining cleanliness, and following all safety procedures. Flexible shifts, including weekends, are required to meet store needs.