Customer Service Rep - (FT)

Dal-Tile Corp.; Dallas (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Job summary

Dal-Tile Corp. in Dallas, Texas is seeking an entry-level Customer Experience Rep to enhance customer satisfaction by resolving inquiries and issues. This role involves various administrative tasks including order processing and communication with customers, ensuring records are accurate and well-maintained.

Applicants should have a Bachelor's degree or relevant experience and possess strong communication and organizational skills. We offer a comprehensive benefits package including 401k match and tuition reimbursement.

Qualifications

• 0-2 years relevant experience or equivalent education.
• Proficient using Microsoft Office Suite products.

Responsibilities

• Execute daily tasks such as customer calls and order processing.
• Respond promptly to customer inquiries through phone, email, and chat.
• Work proactively to resolve customer issues.
• Maintain accurate and organized records of customer interactions.

Skills

Excellent communication skills

Problem solving

Organizational skills

Multitasking

Time management

Proficient in Microsoft Office Suite

Education

Bachelor's degree in a related field or equivalent

Job description

Customer Experience Rep is an entry-level contributor that solves customer related problems of limited complexity and scope and performs a variety of administrative assignments to gain knowledge and skills related to the department. This role will be responsible for coordinating various aspects of the customer experience, including handling inquiries, resolving issues, and implementing initiatives to enhance customer satisfaction.

Duties and Responsibilities of the Position:

• Execute daily tasks and administration as it relates to customer experience such as customer calls, order processing and entry, delivery status, customer claims, purchase orders, and other responsibilities as defined by department.
• Respond promptly to customer inquiries through various channels, including phone, email, and chat.
• Work proactively to resolve customer issues and provide timely solutions.
• Coordinate communication with customers and associates.
• Serve as a customer experience resource for other associates.
• May be responsible for some warehouse and inventory tasks.
• Maintain accurate and organized records of customer interactions and resolutions.
• Provide basic analysis and apply knowledge from experience or standard procedure to solve problems.
• Perform other duties as needed.

Required Experience and Education:

• Bachelors degree in a related field or equivalent education and/or experience.
• 0-2 years relevant experience or equivalent education and/or experience.

Competencies:

• Applies conceptual knowledge of the theories, practices, and procedures within a discipline.
• Excellent communication, problem solving, and organizational skills.
• Able to multitask, prioritize, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Proficient using Microsoft Office Suite products.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!

Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.