Customer Experience Associate – Auto Repair Front Desk

Crash-Champions-Collision-Repair-Team-1; Huntley (IL); On-site; USD 2,066,000 - 3,444,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions in Huntley, IL is seeking an administrative professional to support the General Managers and Service Advisors. You will greet customers, manage phone calls and emails, and help maintain a clean, organized facility.

The role offers hourly pay ranging from $15.00 to $25.00 with benefits including medical, dental, vision, life, disability coverage, a 401(k) match, and paid holidays.

Qualifications

• Interpersonal and customer service skills.
• Analytical and problem-solving abilities.
• Multitasking and strong organizational skills.
• Ability to handle a high volume of calls and emails daily.
• Attentiveness and patience in interactions.

Responsibilities

• Greet and assist customers and prospects promptly and professionally.
• Maintain a clean workspace as the first contact point.
• Manage incoming calls, walk-ins, and written correspondence; direct to appropriate departments.
• Provide clerical support to General Managers and Service Advisors.
• Handle receivables/payables and enter data into accounting systems and spreadsheets; balance month-end statements.
• Perform other related duties as assigned.

Skills

Interpersonal & customer service

Analytical & problem-solving

Multitasking & organizational

Phone & email handling

Attentiveness & patience

Job description

Crash Champions in Huntley, IL is seeking an administrative professional to support the General Managers and Service Advisors. You will greet customers, manage phone calls and emails, and help maintain a clean, organized facility.

The role offers hourly pay ranging from $15.00 to $25.00 with benefits including medical, dental, vision, life, disability coverage, a 401(k) match, and paid holidays.