Customer Service Representative

Crash Champions; Burbank (CA); Presencial; USD 23 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Resumo da oferta

Crash Champions is seeking a customer-focused team member to greet customers warmly, manage calls and inquiries, and provide essential clerical support to managers and advisors. The role emphasizes attentiveness, multitasking, and professional interaction at the front desk.

The position offers competitive compensation with benefits including medical, dental, vision, 401k with match, and paid holidays. Compensation posted ranges from $16.50 to $25.00 per hour.

Qualificações

• Excellent people skills and customer service mindset.
• Strong analytical and problem-solving abilities.
• Able to multitask with good organizational habits.

Responsabilidades

• Greet and assist customers promptly and professionally.
• Keep workspace clean as the first contact point.
• Manage incoming calls, walk-ins, and written inquiries.
• Provide clerical support to General Managers and Service Advisors.
• Handle receivables/payables and data entry for accounts.
• Perform other related duties as assigned.

Conhecimentos

Interpersonal skills

Analytical skills

Multitasking

High-volume calls

Patience

Descrição da oferta de emprego

Champions Do More

As one of the fastest-growing and most exciting brandsin the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S.The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Championswas foundedin 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winnerMatt Ebert. Formore than25 years, our vision hasbeen anchoredby the belief that delivering superior collision repair service is about People First.Welcome to Crash Champions. We Champion People.

Responsibilities

• Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
• Clean workspace, this is the first point of contact our customers have with our facility.
• Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.
• Provide clerical and administrative support to the General Managers and Service Advisors.
• Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.
• Perform other related duties as assigned

Qualifications

• Interpersonal and customer service skills.
• Analytical and problem-solving skills.
• Multitasking and organizational skills.
• Ability to answer a high volume of calls and/or emails daily.
• Attentiveness and patience

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (“Cash From Crash”)
• 5 Paid Holidays

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Posted Min Pay Rate

USD $16.50/Hr.

Posted Max Pay Rate

USD $25.00/Hr.