Customer Experience Associate

Michaels; Sunnyvale (CA); Hybrid; USD 27,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

Benefits package

Job summary

The Michaels Companies Inc. in Sunnyvale, CA is seeking a store associate to deliver friendly customer service, assist shoppers, and maintain a well-merchandised, in-stock store. You will handle fast checkout, help enroll customers in rewards programs, and support omni-channel processes like BOPIS and SFS.

Responsibilities include unloading trucks, stocking, cycle counts, and upholding SOPs and safety standards while providing a positive experience for all visitors.

Qualifications

• Retail and/or customer service experience preferred.
• Ability to stand for long periods and move throughout the store.
• Lifting heavy boxes and reaching high shelves as needed.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Cash handling

POS operation

Stocking

Merchandise recovery

Tools

Point of Sale (POS) system

Job description

The Michaels Companies Inc. in Sunnyvale, CA is seeking a store associate to deliver friendly customer service, assist shoppers, and maintain a well-merchandised, in-stock store. You will handle fast checkout, help enroll customers in rewards programs, and support omni-channel processes like BOPIS and SFS.

Responsibilities include unloading trucks, stocking, cycle counts, and upholding SOPs and safety standards while providing a positive experience for all visitors.