Customer Experience Associate

Follett Corporation; Richmond (VA); On-site; USD 16,531 - 30,307; Part time

Benefits offered by this job

Drug-free workplace

Job summary

Follett Corporation in Richmond, VA seeks a Team Member to provide exceptional customer service, greet customers, answer store inquiries, and ring up purchases using the POS system.

You will follow safe money-handling procedures, assist with training new team members, and ensure the sales floor is fully stocked and items are priced properly. Follett Higher Education is a drug-free workplace.

Qualifications

• 0–3 years of relevant experience.
• High school degree or equivalent.
• General computer skills.

Responsibilities

• Greet customers and assist with store inquiries.
• Answer phone calls and direct callers as needed.
• Ring up purchases using the POS system.
• Ensure sales floor is stocked and items are priced properly.
• Assist with training new team members.

Skills

Customer service

Phone handling

Cash handling

Retail math

Education

High School Diploma or equivalent

Tools

POS system

Job description

Follett Corporation in Richmond, VA seeks a Team Member to provide exceptional customer service, greet customers, answer store inquiries, and ring up purchases using the POS system.

You will follow safe money-handling procedures, assist with training new team members, and ensure the sales floor is fully stocked and items are priced properly. Follett Higher Education is a drug-free workplace.