Customer Experience Associate

TOV furniture; Jamestown (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

TOV Furniture in Jamestown, North Carolina, is seeking a friendly customer service agent to help shoppers via phone, email, and chat. No experience required; we provide full training and a welcoming team.

You will keep careful records, coordinate with warehouses, update customers on orders, and ensure every client feels valued. Basic computer skills and strong communication are essential as you learn on the job.

Qualifications

• No experience required! We'll train someone with the right attitude.
• Basic computer skills - we work on computers all day!
• Strong communication skills - you'll be chating with customers a lot!

Responsibilities

• Help customers via phone, email, and chat with product questions and order updates.
• Provide order status updates, make edits, and handle cancellation requests.
• Keep detailed records of customer interactions in our system.
• Work with warehouses and shipping partners to solve order-related issues.
• Send out fabric swatches to help customers with their purchases.
• Provide weekly updates to customers waiting on backordered items.
• Most importantly, make sure every customer feels valued and taken care of.

Skills

Customer service

Communication

Problem solving

Job description

TOV Furniture in Jamestown, North Carolina, is seeking a friendly customer service agent to help shoppers via phone, email, and chat. No experience required; we provide full training and a welcoming team.

You will keep careful records, coordinate with warehouses, update customers on orders, and ensure every client feels valued. Basic computer skills and strong communication are essential as you learn on the job.