Customer Experience Specialist — Retail

Regency Management Services; Falls Church (VA); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Employee discount on furniture andHome

Growth opportunities

Supportive team environment

Job summary

Regency Furniture in Falls Church, VA is seeking a Customer Service Representative to join a team-focused environment. You will help shape the customer experience by delivering exceptional service in person and over the phone, with growth opportunities within the company.

This role emphasizes computer literacy, strong interpersonal skills, and a team-first attitude. The position supports showroom operations and daily financial tasks, with an Equal Employment Opportunity commitment.

Qualifications

• High School Diploma or GED required.
• Proficiency with computers and Microsoft Office (Outlook, Word, Excel, etc.).
• Strong verbal communication and listening skills.
• Strong cash handling skills.
• Ability to calculate figures including discounts, percentages, commissions, and related transactions.
• Strong interpersonal and customer service skills.
• Proven analytical and problem-solving abilities.
• Ability to use sound judgment while responding to customer or vendor inquiries.
• Ability to lift and move up to 25 pounds regularly.

Responsibilities

• Enter customer orders into the system accurately and completely.
• Process payments to proper accounts.
• Maintain security of cash and other legal tenders.
• Prepare daily deposits in accordance with company policies and procedures.
• Answer incoming calls and respond to customer inquiries in a timely and professional manner.
• Schedule deliveries that are convenient for customers and in compliance with company procedures.
• Maintain open orders and communicate order status with customers.
• Complete daily reporting requirements.
• Assist with showroom displays, tagging, and maintaining a customer-friendly showroom appearance.
• Support the Office Manager with additional duties as needed.

Skills

Strong verbal communication

Interpersonal skills

Customer service mindset

Multitasking

Bilingual (plus)

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Regency Furniture in Falls Church, VA is seeking a Customer Service Representative to join a team-focused environment. You will help shape the customer experience by delivering exceptional service in person and over the phone, with growth opportunities within the company.

This role emphasizes computer literacy, strong interpersonal skills, and a team-first attitude. The position supports showroom operations and daily financial tasks, with an Equal Employment Opportunity commitment.