Customer Experience Associate

Tally; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Tally in Columbus, OH is seeking a Customer Experience Associate to be the face of our clients' brands, delivering friendly, professional service and building lasting relationships with customers you serve daily.

You will learn to identify needs, resolve concerns with care, and participate in ongoing training that opens doors to future opportunities within the company, while contributing to team goals.

Qualifications

• Strong communication and interpersonal skills.
• Friendly, patient, and professional demeanor.
• Positive attitude and willingness to learn.
• Ability to work well in a team-oriented environment.
• Problem-solving mindset with attention to detail.
• No experience necessary; full training provided.

Responsibilities

• Interact directly with customers in a friendly, professional manner.
• Address customer questions and concerns with patience and care.
• Build and maintain positive, lasting customer relationships.
• Represent our clients' brands and values in every interaction.
• Identify customer needs and recommend appropriate solutions.
• Participate in ongoing training and skill development.
• Collaborate with team members to meet performance goals.

Skills

Communication skills

Interpersonal skills

Teamwork

Problem-solving

Attention to detail

Willingness to learn

No experience required

Job description

Join a team that values great customer experiences and invests in helping you grow. As a Customer Experience Associate, you'll be the face of our clients' brands, creating positive interactions and building strong relationships with the customers you serve every day.

This role is perfect for someone who enjoys working with people and wants hands- on experience in customer service, communication, and relationship building. You'll learn how to identify customer needs, resolve concerns with professionalism, and turn everyday interactions into lasting impressions that support client growth.

Our training program is designed to help you build confidence and develop skills that open the door to future opportunities within the company.

Responsibilities

• Interact directly with customers in a friendly, professional manner
• Address customer questions and concerns with patience and care
• Build and maintain positive, lasting customer relationships
• Represent our clients' brands and values in every interaction
• Identify customer needs and recommend appropriate solutions
• Participate in ongoing training and skill development
• Collaborate with team members to meet performance goals

Qualifications

• Strong communication and interpersonal skills
• Friendly, patient, and professional demeanor
• Positive attitude and willingness to learn
• Ability to work well in a team-oriented environment
• Problem-solving mindset with attention to detail
• No experience necessary; full training provided

We Provide

• Opportunities for career growth and advancement
• Supportive, team-oriented environment
• Ongoing mentorship and coaching
• Performance-based bonuses and incentives