Client Experience & Lead Conversion Specialist

Furnitureland South, Inc; Jamestown (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading furniture retailer is looking for a Customer Service Representative in Jamestown, North Carolina. This onsite position involves answering customer calls, handling inquiries, and providing product information. The ideal candidate must have a High School Diploma and three years of experience in a customer service role. This role offers a professional office environment and requires effective communication skills and CRM data management abilities. Bachelor's degree preferred.

Qualifications

• High School Diploma required; three years in customer service role.
• Experience in a phone-based customer service environment preferred.
• Ability to analyze and manage CRM data.

Responsibilities

• Answer general sales calls and handle customer inquiries.
• Provide product and service information effectively.
• Process and respond to digital leads and follow up.

Skills

Customer service skills

CRM data management

Communication skills

Education

High School Diploma

Bachelor’s Degree

Job description

A leading furniture retailer is looking for a Customer Service Representative in Jamestown, North Carolina. This onsite position involves answering customer calls, handling inquiries, and providing product information. The ideal candidate must have a High School Diploma and three years of experience in a customer service role. This role offers a professional office environment and requires effective communication skills and CRM data management abilities. Bachelor's degree preferred.