Customer Experience Support

J.B. Hunt Transport, Inc.; Kansas City, Birmingham (MO, AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k)

Life insurance

Disability coverage

Paid time off

Maternity leave

Parental leave

Paid holidays

Job summary

J.B. Hunt Transport, Inc. in Kansas City, MO is seeking a Customer Experience Support team member for full-time clerical and customer service duties. You will book loads, schedule pickups, track freight, and assist internal customers with load issues while maintaining accurate records and files.

The role emphasizes clear communication, multitasking, and high attention to detail in a fast-paced transportation environment. This entry-level position offers comprehensive benefits and stable hours.

Qualifications

• High School Diploma or GED required.
• Strong clerical and administrative skills.
• Experience in transportation/logistics desirable.
• Ability to communicate effectively and multitask.
• Attention to detail and data entry accuracy.

Responsibilities

• Book loads and enter orders tendered from customers.
• Schedule pickup and delivery, trace updates and assist internal customers.
• Monitor freight in transit and customer location requests for appointments.
• Perform general administrative duties, processing and coding documents, maintaining records.

Skills

Communication

Multitasking

Prioritization

Learning new systems

Typing

Customer service

Accuracy

Education

GED

High School Diploma

Job description

Job Title: Customer Experience Support

Department: Administration, Facilities & Secretarial

Country: United States of America

State/Province: Missouri

City: Kansas City

Full/Part Time: Full time

Job Summary: Under direct supervision, this position is responsible for performing highly detailed clerical tasks and general clerical support to various teams

Key Responsibilities

• Book loads and enter orders tendered from customers.
• Schedule pick-up and delivery, trace and obtain load updates, and assist internal customers with problems on loads.
• Monitor freight in transit and customer location requests for appointments.
• Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data.

Qualifications

• Minimum Qualification: High School Diploma/GED with less than 1 year of working experience
• Preferred Qualification: Ability to communicate effectively
• Preferred Qualification: Ability to multitask
• Preferred Qualification: Ability to prioritize
• Preferred Qualification: Ability to quickly learn new systems
• Preferred Qualification: Keyboarding and typing
• Preferred Qualification: Ability to meet or exceed customer needs and expectations and provide excellent service
• Preferred Qualification: Ability to process information with high levels of accuracy

This position is not eligible for employment-based sponsorship.

Compensation: Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company's bonus and incentive plans, as applicable and in effect from time to time.

Benefits

• medical benefit
• dental benefit
• vision benefit
• 401(k) retirement plan
• life insurance
• short-term and long-term disability coverage
• paid time off commensurate with tenure (includes vacation and sick time)
• six weeks of paid maternity leave
• two weeks of paid parental leave
• six paid holidays annually

Education

• GED (Required)
• High School (Required)

Work Experience

• Clerical/Administrative
• Customer Service/Account Manager
• Transportation/Logistics

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Both J.B. Hunt Transport, Inc. and Hunt Mexicana S.A. de C.V. are equal employment opportunity employers without regard to any characteristic protected under applicable law, including veterans and disability.

Better benefits, clear career paths and a people-first culture, because we are Driven for You.

Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country.

There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.

Why J.B. Hunt? We are a leading transportation and logistics company for one simple reason - our people. The career possibilities and benefits of working at J.B. Hunt Transport. Inc. or Hunt Mexicana S.A. de C.V. are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.

What are we looking for? We welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our teams. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role with us could take your career to the next level.

J.B. Hunt is proud to serve individuals of all abilities.