Client Manager III

J.B. Hunt Transport Services, Inc.; Denver (CO); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

medical benefit

dental benefit

vision benefit

401(k) retirement plan

life insurance

short-term disability coverage

long-term disability coverage

paid time off commensurate with tenure

paid maternity leave

paid parental leave

six paid holidays annually

Job summary

J.B. Hunt Transport Services, Inc. seeks an experienced account liaison to align customer expectations with internal teams, ensuring consistency in business practices and superior service.

You will own the account, drive retention and growth, and lead pricing for complex, high-volume clients across regions. Responsibilities include cross-functional collaboration, reporting, and presenting value to clients both on site and remotely.

Qualifications

• High school diploma/GED; 3-4 years in Transportation/Logistics, Sales, Account Management, or relevant experience, and/or military equivalent.
• Willingness to travel dependent on account need.
• Bachelor's Degree in Business Administration/Management, Supply Chain, Transportation/Logistics, or related field with 3-4 years of experience.

Responsibilities

• Work with Operations and Customer Experience to support startups and changes to accounts.
• Drive retention and growth to maintain and exceed profit levels.
• Lead pricing and proposal activity for complex, high-demand accounts.
• Present to clients onsite and remotely; provide reporting and cost/delivery analysis.
• Monitor billing and receivables; ensure contract compliance and payments.

Skills

Attention to detail

Analytical thinking

Communication skills

Relationship management

Problem solving

Education

Bachelor's Degree in Business Administration/Management

Bachelor's Degree in Supply Chain

Bachelor's Degree in Transportation Logistics

GED

High School Diploma

Job description

Job Summary

Under general supervision, the position is responsible for liaising between core stakeholder groups within J.B. Hunt and the customer to align expectations and objectives to maintain and exceed customer satisfaction. On a day-to-day basis, acts as internal owner of an account who works with customer(s) to ensure uniformity in our business practices, support needs, resolves issues, and overall relationship management. Accounts are typically higher in revenue, demand, volume and/or complexity.

Job Description

Key Responsibilities

• Work closely with internal teams, such as Operations and Customer Experience, to ensure they have the tools, knowledge, training, and support needed to perform their responsibilities for startups and changes to existing accounts
• Drive retention and growth of current business to maintain and exceed profit levels through analysis of operations execution, understanding profitability of overall account, forecasting business changes, monitoring award compliance, providing pricing as needed, and presenting to internal stakeholders and/or customers
• Execute the spirit and methodology of J.B. Hunt's Customer Value Delivery for assigned clients (Understand, Deliver, Measure and Anticipate)
• Serve a key role in the execution of special projects, often including expansion of service for clients
• Monitor billing and receivables; work with internal teams to keep clients in line with contract rules and payments
• Develop and implement uniform practices and methodologies to ensure clients receive high levels of service from each account location regardless of operational region
• Present to clients on a regular cadence and as needed both onsite and/or remotely; presentation topics include, but are not limited to, service levels, acceptance, award compliance, etc., and/or cost and delivery analysis
• Provide reporting/presentations for internal and external audiences; topics include, but are not limited to cost studies, measurement tools, key performance indicators, utilization studies, service level management, acceptance rates, award compliance, and/or cost and delivery analysis
• Lead pricing and proposal activity for the more complex, higher demand/volume accounts

Qualifications

Minimum Qualifications

High school diploma/GED High school diploma/GED 3-4 years of Transportation/Logistics, Sales, Account Management, or relevant experience, and/or military equivalent

Willingness to travel dependent on account need

Preferred Qualifications

Bachelor's Degree in Business Administration/Management, Supply Chain, Transportation/Logistics, or related field with 3-4 years of Transportation/Logistics, Sales, Account Management, or relevant experience, and/or military equivalent

• Ability to process information with high levels of accuracy
• Ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business
• Effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
• Ability to adapt to a dynamic work environment and shifting priorities and directives
• Experience in establishing and maintaining healthy working relationships with clients, vendors, and peers
• Knowledge of effective influencing tactics and strategies
• Foundational skills in assessing customer needs and providing solutions for them

This position is not eligible for employment-based sponsorship.

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits

• medical benefit
• dental benefit
• vision benefit
• 401(k) retirement plan
• life insurance
• short-term disability coverage
• long-term disability coverage
• paid time off commensurate with tenure (includes vacation and sick time)
• six weeks of paid maternity leave along with two weeks of paid parental leave
• six paid holidays annually

Education

• Bachelors: Business Administration/Management
• Bachelors: Supply Chain Management
• Bachelors: Transportation Logistics
• GED (Required)
• High School (Required)

Work Experience

• Customer Service/Account Manager
• Sales
• Transportation/Logistics

Legal Disclosures

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.