Customer Experience Support

J.B. Hunt Transport Services, Inc.; Kansas City (MO); On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

medical benefit

dental benefit

vision benefit

401(k) retirement plan

life insurance

short-term and long-term disability

paid time off

paid maternity leave

paid parental leave

paid holidays

Job summary

J.B. Hunt Transport Services, Inc. in Kansas City, MO is seeking a detail-oriented clerical professional to support multiple teams under direct supervision.

You will perform highly detailed administrative tasks and provide general clerical support to various groups within the company. Responsibilities include booking loads, entering orders, scheduling pickups, tracking loads, updating customers, and maintaining records.

Qualifications

• High School Diploma or GED required.
• Less than 1 year of experience.
• Strong communication, multitasking and accuracy are essential.

Responsibilities

• Book loads and enter orders tendered from customers.
• Schedule pick-up and delivery, trace and obtain load updates, and assist internal customers with problems on loads.
• Monitor freight in transit and customer location requests for appointments.
• Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files) and compile and arrange data.

Skills

Effective communication

Multitasking

Prioritization

Learn new systems quickly

Keyboarding and typing

Customer service excellence

High accuracy

Education

High School Diploma/GED

Less than 1 year experience

Job description

Job Summary

Under direct supervision, this position is responsible for performing highly detailed clerical tasks and general clerical support to various teams

Job Description

Under direct supervision, this position is responsible for performing highly detailed clerical tasks and general clerical support to various teams

Key Responsibilities

• Book loads and enter orders tendered from customers.
• Schedule pick-up and delivery, trace and obtain load updates, and assist internal customers with problems on loads.
• Monitor freight in transit and customer location requests for appointments.
• Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data.

Minimum Qualification

High School Diploma/GED with less than 1 year of working experience

Preferred Qualification

• Ability to communicate effectively
• Ability to multitask
• Ability to prioritize
• Ability to quickly learn new systems
• Keyboarding and typing
• Ability to meet or exceed customer needs and expectations and provide excellent service
• Ability to process information with high levels of accuracy

This position is not eligible for employment-based sponsorship.

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits

• medical benefit
• dental benefit
• vision benefit
• 401(k) retirement plan
• life insurance
• short-term and long-term disability coverage
• paid time off commensurate with tenure (includes vacation and sick time)
• six weeks of paid maternity leave along with two weeks of paid parental leave
• six paid holidays annually

Education

GED (Required), High School (Required)

Work Experience

Clerical/Administrative, Customer Service/Account Manager, Transportation/Logistics

Both J.B. Hunt Transport, Inc. and Hunt Mexicana S.A. de C.V. are equal employment opportunity employers without regard to any characteristic protected under applicable law, including veterans and disability.