Weekends Customer Experience Representative - ICS

J.B. Hunt Transport, Inc.; Lowell (AR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Life insurance

Disability coverage

Paid time off

Maternity leave

Paid holidays

Job summary

J.B.Hunt Transport, Inc. is seeking a Weekend Customer Experience Representative in Lowell, AR to handle freight orders and deliver an exceptional customer experience.

You will build and sustain customer relationships, manage orders, and coordinate with operations to optimize transit times. Ideal candidates have 1–2 years in customer service or sales, strong communication, and the ability to handle multiple priorities in a fast-paced environment.

Qualifications

• High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience or Bachelor's Degree.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities and work under pressure.
• Sales focus with customer-centric mindset.
• Comfort with learning new processes and adapting to changes.

Responsibilities

• Build and maintain positive customer relationships to maximize freight potential.
• Monitor on-time delivery, damage-free services, and accurate billing.
• Communicate with customers to resolve questions and minimize service failures.
• Schedule pick-ups and deliveries to optimize transit time.
• Enter orders in the system and provide updates to operations.
• Obtain approvals for accessorial charges and spot rates.
• Serve as main contact for load updates and capacity availability.

Skills

Customer service

Sales experience

Communication skills

Multitasking

Professionalism

Education

Bachelor's in Business Administration/Management

Bachelor's in Transportation Logistics

GED

High School Diploma

Job description

Job Summary

Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. This position will exemplify a customer-centric spirit to develop and maintain excellent customer relationships as well as maximize business potential.

Key Responsibilities

• Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth
• Monitor and support on-time delivery, damage-free services, and accurate billing
• Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures
• Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations
• Enter customer orders into the order management system to track loads and provide necessary information to operations teams
• Obtain and document approval for accessorial charges and spot rates for assigned customers
• Serve as a point of contact for customers regarding load updates and capacity availability

Qualifications

Minimum Qualifications:

• High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience OR Bachelor's Degree

Preferred Qualifications:

• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
• Ability to adjust to new or changing assignments and processes
• Ability to maintain composure under pressure
• Ability to manage multiple priorities
• Ability to maintain professionalism while dealing with difficult individuals
• Sales focused
• Ability to meet or exceed customer needs and expectations to provide excellent service
• Embody a customer-centric mindset

This position is not eligible for employment-based sponsorship.

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits

• medical benefit
• dental benefit
• vision benefit
• 401(k) retirement plan
• life insurance
• short-term and long-term disability coverage
• paid time off commensurate with tenure (includes vacation and sick time)
• six weeks of paid maternity leave along with two weeks of paid parental leave
• six paid holidays annually

Education

• Bachelors: Business Administration/Management
• Bachelors: Transportation Logistics
• GED (Required)
• High School (Required)

Work Experience

• Customer Service/Account Manager
• Sales

Job Opening ID: 00652290 Weekends Customer Experience Representative -ICS (Open)

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Both J.B.Hunt Transport, Inc. and Hunt Mexicana S.A.de C.V. are equal employment opportunity employers without regard to any characteristic protected under applicable law, including veterans and disability. Better benefits, clear career paths and a people-first culture, because we are Driven for You.

Why J.B.Hunt?

We are a leading transportation and logistics company for one simple reason – our people. The career possibilities and benefits of working at J.B.Hunt Transport, Inc. or Hunt Mexicana S.A.de C.V. are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.

What are we looking for?

We welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our teams. We offer full‑time, entry‑level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role with us could take your career to the next level. J.B.Hunt is proud to serve individuals of all abilities.