Customer Experience & Appointment Coordinator — Growth Path

Faricy Automotive; Colorado Springs (CO); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Competitive pay + commission

Monthly performance bonuses

Paid training

401(k) with employer match

Paid Time Off

Holiday Pay

Job summary

Faricy Automotive in Colorado Springs seeks an Appointment Coordinator / Customer Experience Specialist for a full-time role. You will be the first point of contact for customers, scheduling appointments and guiding them through the car-buying journey.

Ideal candidates are friendly, organized, and tech‑savvy, with strong communication skills. Automotive experience is not required, and training is provided to help you grow within the company.

Qualifications

• Excellent communication and listening skills.
• Ability to work in a fast-paced environment.
• Experience with scheduling and follow-up.
• Comfort with computers and technology.

Responsibilities

• Be the first point of contact for customers shopping for a vehicle.
• Connect with customers by phone, text, email, and online chat.
• Schedule appointments with the sales team.
• Follow up with interested customers.
• Build relationships and create a strong first impression.
• Keep customer information organized in the CRM.

Skills

Phone communication

CRM experience

Organized

Customer service

Tools

CRM software

Job description

Faricy Automotive in Colorado Springs seeks an Appointment Coordinator / Customer Experience Specialist for a full-time role. You will be the first point of contact for customers, scheduling appointments and guiding them through the car-buying journey.

Ideal candidates are friendly, organized, and tech‑savvy, with strong communication skills. Automotive experience is not required, and training is provided to help you grow within the company.