Appointment Coordinator & Customer Experience Pro

Faricy Ford; Colorado Springs, Northern (CO, KY); Hybrid; USD 38,000 - 50,000; Full time

Benefits offered by this job

Competitive hourly + commission-based

Monthly performance bonuses

Paid training

401(k) with employer match

Paid Time Off

Holiday Pay

Job summary

Faricy Automotive in Colorado Springs is seeking an Appointment Coordinator / Customer Experience Specialist. This full-time role focuses on delivering exceptional customer experiences as the first point of contact for vehicle shoppers.

You will connect with customers by phone, text, email, and online chat, schedule appointments, follow up on leads, and maintain organized CRM records. No automotive experience required; personality matters and growth opportunities are strong.

Qualifications

• Ability to communicate effectively across multiple channels (phone, text, email, chat).
• Comfort with using computers and CRM systems to manage customer data.
• Interest in helping customers and building long-term relationships.

Responsibilities

• Connect with customers by phone, text, email, and online chat.
• Answer questions and provide helpful information.
• Schedule appointments with our sales team.
• Follow-up with customers who have shown interest.
• Build relationships and create an outstanding first impression.
• Work closely with our sales managers and sales consultants.
• Keep customer information organized using our CRM systems.

Skills

Friendly and outgoing

Phone communication

Organized

Positive attitude

Tech-savvy

Self-motivated

Strong communicator

Tools

CRM software

Job description

Faricy Automotive in Colorado Springs is seeking an Appointment Coordinator / Customer Experience Specialist. This full-time role focuses on delivering exceptional customer experiences as the first point of contact for vehicle shoppers.

You will connect with customers by phone, text, email, and online chat, schedule appointments, follow up on leads, and maintain organized CRM records. No automotive experience required; personality matters and growth opportunities are strong.