Client Experience Lead — Fast-Paced Growth Role

Pro Auto Spa; Colorado Springs (CO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Tip sharing program

Wellness package

7 paid holidays

Paid sick time

Profit sharing potential

Advancement opportunities

Job summary

Pro Auto Spa in Colorado Springs is seeking a Client Experience Coordinator to be the heartbeat of the front office. You’ll greet clients, schedule appointments, and ensure smooth check-in through delivery while upholding a professional image.

This role protects revenue, supports our sales and production teams, and delivers a positive client experience in a fast-paced shop environment. Growth opportunities exist as the company scales.

Qualifications

• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy in notes.
• Excellent organization and time management abilities.
• Positive, professional attitude and teamwork mindset.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Answer incoming calls and messages professionally.
• Greet clients warmly and create a welcoming environment.
• Schedule consultations and service appointments.
• Communicate project updates and timelines to customers.
• Notify clients when vehicles are ready and deliver pickup experience.
• Maintain accurate notes in CRM and register warranties.
• Prepare daily deposits and process payments.

Skills

Communication

Attention to detail

Organization

Time management

Reliability

Tools

CRM software

Job description

Pro Auto Spa in Colorado Springs is seeking a Client Experience Coordinator to be the heartbeat of the front office. You’ll greet clients, schedule appointments, and ensure smooth check-in through delivery while upholding a professional image.

This role protects revenue, supports our sales and production teams, and delivers a positive client experience in a fast-paced shop environment. Growth opportunities exist as the company scales.