Customer Experience Pro - 4 Day Week & Growth Path

A & B IMPORT AUTO, INC.; Fort Collins (CO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

4‑day work week

Paid time off (PTO)

401(k) matching

Health, dental, vision insurance

Career development

Job summary

A&B Import Auto in Fort Collins, CO is seeking a Customer Experience Representative to support the service team and keep front-office processes moving smoothly. This entry-level role offers a clear path to growth into higher‑level customer service and leadership opportunities.

No automotive experience is required; a strong customer-service mindset and coachability are valued. Join a team committed to a positive, drama-free workplace and ongoing training.

Qualifications

• Strong verbal communication and professional phone etiquette are essential.
• Basic computer proficiency and the ability to learn new software are required.
• Excellent organization and attention to detail with solid time management.
• Follow established procedures and be coachable with a willingness to learn.

Responsibilities

• Answering incoming phone calls professionally and enthusiastically.
• Greeting customers and helping create an excellent first impression.
• Scheduling appointments according to company processes.
• Gathering accurate customer and vehicle information.
• Assisting service advisors with administrative tasks.
• Maintaining accurate information in shop management and customer systems.
• Keeping front office organized during busy periods.

Skills

Strong verbal communication

Professional phone etiquette

Basic computer proficiency

Organization

Time management

Follow procedures

Willingness to learn

Job description

A&B Import Auto in Fort Collins, CO is seeking a Customer Experience Representative to support the service team and keep front-office processes moving smoothly. This entry-level role offers a clear path to growth into higher‑level customer service and leadership opportunities.

No automotive experience is required; a strong customer-service mindset and coachability are valued. Join a team committed to a positive, drama-free workplace and ongoing training.