Appointment Coordinator | Customer Experience Specialist

Faricy Automotive; Colorado Springs (CO); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Competitive pay + commission

Monthly performance bonuses

Paid training

401(k) with employer match

Paid Time Off

Holiday Pay

Job summary

Faricy Automotive in Colorado Springs seeks an Appointment Coordinator / Customer Experience Specialist for a full-time role. You will be the first point of contact for customers, scheduling appointments and guiding them through the car-buying journey.

Ideal candidates are friendly, organized, and tech‑savvy, with strong communication skills. Automotive experience is not required, and training is provided to help you grow within the company.

Qualifications

• Excellent communication and listening skills.
• Ability to work in a fast-paced environment.
• Experience with scheduling and follow-up.
• Comfort with computers and technology.

Responsibilities

• Be the first point of contact for customers shopping for a vehicle.
• Connect with customers by phone, text, email, and online chat.
• Schedule appointments with the sales team.
• Follow up with interested customers.
• Build relationships and create a strong first impression.
• Keep customer information organized in the CRM.

Skills

Phone communication

CRM experience

Organized

Customer service

Tools

CRM software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Appointment Coordinator | Customer Experience Specialist

Full Time Colorado Springs, Colorado Springs, CO, US

21 days ago Requisition ID: 1082

Salary Range: $38,000.00 To $50,000.00 Annually

Appointment Coordinator | Customer Experience Specialist

Sales Support | Customer Service | Process Oriented Follow-Up

$38,000-$50,000 annually | Hourly + Commission | Career Growth

Do you enjoy talking with people? Are you naturally organized, outgoing, and motivated?

You don't need automotive experience to succeed here—we're looking for the right personality.

At Faricy Automotive, we believe great customer experiences start with great people. We're searching for someone who enjoys helping others, thrives in a fast-paced environment, and wants to build a long-term career with a company that invests in its employees.

Whether you've worked in retail, restaurants, hospitality, banking, customer service, leasing, or call centers, your experience could make you a perfect fit. Automotive experience a plus but not required.

What You'll Do

You’ll be one of the first people customers interact with when they’re shopping for a vehicle.

• Connect with customers by phone, text, email, and online chat
• Answer questions and provide helpful information
• Schedule appointments with our sales team
• Follow‑up with customers who have shown interest
• Build relationships and create an outstanding first impression
• Work closely with our sales managers and sales consultants
• Keep customer information organized using our CRM systems

Every conversation is an opportunity to help someone have a better car‑buying experience.

We're Looking For Someone Who Is...

• Friendly and outgoing
• Confident talking on the phone
• Organized and dependable
• Positive with a great attitude
• Comfortable using computers and technology
• Self‑motivated and goal‑oriented
• A strong communicator who enjoys helping people

If you genuinely enjoy meeting new people and creating great customer experiences, we'd love to meet you.

You May Be a Great Fit If You've Worked In...

• Retail
• Restaurant or Hospitality
• Banking
• Customer Service
• Reception
• Leasing
• Fitness Sales
• Call Center
• Office Administration

What We Offer

• Competitive hourly + commission‑based pay plans (based on experience)
• Monthly performance bonuses
• Paid training
• 401(k) with employer match
• Paid Time Off
• Holiday Pay

Many of our team members have grown into leadership, sales, finance, and management positions.

If you're looking for more than just another job—and want a company that values attitude, effort, and teamwork, we encourage you to apply today.