Automotive BDC Appointment Coordinator — Experience Focus

OPEN ROAD AUTO GROUP; Union (NJ); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Competitive pay & bonuses

Medical, dental, and vision benefits

Paid vacation and holidays

401(k) with company match

Paid training & development

Employee vehicle purchase program

Advancement opportunities

Team-oriented environment

Job summary

Open Road Automotive Group is seeking an enthusiastic Automotive BDC Appointment Coordinator to join our growing BDC. You will be the first point of contact, scheduling appointments and delivering an exceptional customer experience across channels.

Ideal candidates possess strong communication, organizational, and CRM skills, and are comfortable with evenings and Saturdays as scheduled. This full-time role offers competitive hourly pay with bonuses and comprehensive benefits.

Qualifications

• Outstanding communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Comfortable using computers, CRM software, and Microsoft Office.
• Positive attitude with a desire to learn and succeed.

Responsibilities

• Respond promptly to inbound sales and service leads via phone, email, text, and online chat.
• Schedule and confirm sales and service appointments.
• Follow up with customers regarding missed appointments, unsold opportunities, and service reminders.
• Build rapport and provide exceptional customer service with every interaction.
• Accurately document all customer communications in the dealership CRM.
• Coordinate with the sales and service teams to ensure a seamless customer experience.
• Meet daily, weekly, and monthly appointment and performance goals.
• Maintain a positive, professional, and customer-first attitude.

Skills

Communication skills

Multitasking

CRM software

Microsoft Office

Positive attitude

Team collaboration

Tools

CRM software

Microsoft Office

Job description

Open Road Automotive Group is seeking an enthusiastic Automotive BDC Appointment Coordinator to join our growing BDC. You will be the first point of contact, scheduling appointments and delivering an exceptional customer experience across channels.

Ideal candidates possess strong communication, organizational, and CRM skills, and are comfortable with evenings and Saturdays as scheduled. This full-time role offers competitive hourly pay with bonuses and comprehensive benefits.