Customer Experience and Front Office Coordinator

Closets By Design; Ashland (VA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Retirement benefits

Open door policy

Job summary

Closets by Design is seeking a Front Office/Customer Coordinator in Ashland, VA to deliver excellent service by coordinating appointments, supporting designers and installers, and assisting visitors with a professional, friendly approach.

Ideal candidates have office experience and strong verbal/written communication. Proficiency in Microsoft Office is expected, with a commitment to timely, courteous, and accurate office support.

Qualifications

• Office experience required.
• Customer oriented, friendly and enthusiastic.
• Proficient in Microsoft Office.

Responsibilities

• Answer and direct incoming phone calls and be responsible for booking appointments.
• Manage designers' and installers' appointment calendars in CRM.
• Greet visitors and assist with office support needs.
• Deliver administrative support for office staff, sales team, and production/installation department.
• Complete general office duties with strong verbal and written communication skills.

Skills

Customer service

Phone etiquette

Written communication

Verbal communication

Organizational skills

Work ethic

Tools

Microsoft Office

Job description

Closets by Design is seeking a Front Office/Customer Coordinator in Ashland, VA to deliver excellent service by coordinating appointments, supporting designers and installers, and assisting visitors with a professional, friendly approach.

Ideal candidates have office experience and strong verbal/written communication. Proficiency in Microsoft Office is expected, with a commitment to timely, courteous, and accurate office support.