Customer Experience & Front Office Coordinator

Closets By Design Richmond; Ashland (VA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Paid holidays

Retirement benefits

Open door policy with your manager

Job summary

Closets by Design Richmond is seeking a Front Office/Customer Coordinator to support daily operations, answer calls, schedule appointments, and greet visitors with professionalism. You will manage calendars in our CRM, coordinate with designers and installers, and provide essential administrative support to the sales and production teams.

The role requires friendly, customer-oriented service, proficiency in Microsoft Office, and strong communication and organizational skills to ensure a smooth,

Qualifications

• Office experience required.
• Customer oriented, friendly and enthusiastic.
• Proficient in Microsoft Office.
• Excellent phone etiquette.
• Strong verbal and written communication skills.
• Strong personal organizational skills.
• Strong work ethic.

Responsibilities

• Answer and direct incoming phone calls and be responsible for booking appointments.
• Manage designers’ and installers' appointment calendars in CRM.
• Greet visitors and assist with office support needs.
• Deliver administrative support for office staff, sales team, and production/installation department.
• Complete general office duties with strong verbal and written communication skills.

Skills

Office experience

Customer service

Microsoft Office

Phone etiquette

Organizational skills

Work ethic

Communication skills

Job description

Closets by Design Richmond is seeking a Front Office/Customer Coordinator to support daily operations, answer calls, schedule appointments, and greet visitors with professionalism. You will manage calendars in our CRM, coordinate with designers and installers, and provide essential administrative support to the sales and production teams.

The role requires friendly, customer-oriented service, proficiency in Microsoft Office, and strong communication and organizational skills to ensure a smooth,