Customer Experience Agent — Remote & On‑Site

MCI Careers; Hinesville (GA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Incentives & Rewards

Job summary

MCI Careers is hiring Call Center Agents in Hinesville, Georgia. This role involves handling inbound and outbound customer interactions to ensure high-quality service and customer satisfaction. Candidates should have excellent communication and organizational skills, a high school diploma, and be 18+. Opportunities for full-time or part-time work are available, along with comprehensive training and competitive benefits including paid time off, health benefits, and incentives. Join a supportive team with growth potential.

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately (20+ words a minute).
• Highly reliable with regular attendance and punctuality.

Responsibilities

• Handle inbound and outbound calls professionally.
• Ensure first‑call resolution through effective problem-solving.
• Document and process customer claims accurately.

Skills

Excellent communication skills

Organizational skills

Problem-solving skills

Customer service orientation

Ability to multitask

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI Careers is hiring Call Center Agents in Hinesville, Georgia. This role involves handling inbound and outbound customer interactions to ensure high-quality service and customer satisfaction. Candidates should have excellent communication and organizational skills, a high school diploma, and be 18+. Opportunities for full-time or part-time work are available, along with comprehensive training and competitive benefits including paid time off, health benefits, and incentives. Join a supportive team with growth potential.