Customer Support Advocate: Inbound & Outbound Calls

MCI; Hinesville (GA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Incentives and rewards

Career growth opportunities

Paid training

Job summary

MCI is hiring a Call Center Representative in Hinesville, GA. This role involves managing inbound and outbound calls for various clients while providing excellent customer service. No prior experience is needed, as all training is provided.

Candidates should have a high school diploma, strong communication skills, and the ability to handle multiple tasks efficiently. Enjoy benefits like paid time off, health coverage, and opportunities for career growth.

Qualifications

• Must be 18 years or older.
• Reliable and punctual.
• Able to self-manage effectively.

Responsibilities

• Handle inbound and outbound calls professionally.
• Resolve customer issues on the first call.
• Document interactions and process claims.
• Research and support customer needs.
• Guide customers to find the best solutions.

Skills

Strong communication skills

Organizational skills

Typing speed of 20+ WPM

Basic proficiency in Microsoft Office

Interpersonal skills

Troubleshooting skills

Ability to multitask

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

MCI is hiring a Call Center Representative in Hinesville, GA. This role involves managing inbound and outbound calls for various clients while providing excellent customer service. No prior experience is needed, as all training is provided.

Candidates should have a high school diploma, strong communication skills, and the ability to handle multiple tasks efficiently. Enjoy benefits like paid time off, health coverage, and opportunities for career growth.