Customer Experience Agent - Onsite/Offsite

Handal's Auto Repair; Augusta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Handal's Auto Repair is seeking a Customer Experience Agent to serve as a primary contact for customers and ensure a positive experience throughout interactions. The role can be performed on-site or off-site depending on business needs, with opportunities for either full-time or part-time schedules.

The ideal candidate is friendly, professional, and responsive, capable of resolving questions efficiently while maintaining accurate records and collaborating with internal teams.

Qualifications

• High school diploma or equivalent preferred.
• Experience in customer service or call center is a plus.
• Strong communication, listening and problem-solving abilities.
• Ability to work independently and in a team.
• Comfortable using computers, email, and CRM systems.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information regarding products, services, accounts, orders, and policies.
• Assist customers with questions, requests, and general support needs.
• Identify customer concerns and work toward timely resolutions.
• Maintain professional and positive interactions with customers.
• Document customer communications, requests, and resolutions in company systems.
• Follow up with customers to ensure issues are resolved satisfactorily.
• Schedule appointments and coordinate customer requests as needed.
• Escalate complex issues to the appropriate department or supervisor.
• Process basic account updates, orders, forms, and service requests.
• Maintain accurate customer records and protect confidential information.
• Work with internal teams to improve customer service and resolve recurring issues.
• Meet established service, response-time, and customer satisfaction goals.
• Perform other customer service and administrative duties as assigned.

Skills

Communication skills

Active listening

Problem solving

Interpersonal skills

Computer literacy

Attention to detail

Multitasking

Team player

Education

High school diploma

Tools

CRM software

Email platforms

Job description

Job Overview

We are seeking a Customer Experience Agent to serve as a key point of contact for customers and help ensure a positive experience throughout their interactions with the company. The ideal candidate is friendly, professional, responsive, and able to resolve customer questions efficiently. This position may be performed on-site or off-site, depending on business needs.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information regarding products, services, accounts, orders, and company policies.
• Assist customers with questions, requests, and general support needs.
• Identify customer concerns and work toward timely and effective resolutions.
• Maintain professional and positive interactions with customers.
• Document customer communications, requests, and resolutions in company systems.
• Follow up with customers to ensure issues have been resolved satisfactorily.
• Schedule appointments and coordinate customer requests when necessary.
• Escalate complex issues to the appropriate department or supervisor.
• Process basic account updates, orders, forms, and service requests.
• Maintain accurate customer records and protect confidential information.
• Work with internal teams to improve customer service and resolve recurring issues.
• Meet established service, response-time, and customer satisfaction goals.
• Perform other customer service and administrative duties as assigned.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service, call center, administrative, or client support experience is a plus.
• Excellent verbal and written communication skills.
• Strong listening, problem-solving, and interpersonal skills.
• Professional and courteous approach when interacting with customers.
• Comfortable using computers, email, spreadsheets, and customer management systems.
• Strong attention to detail and organizational skills.
• Ability to handle multiple customer requests while maintaining accuracy.
• Ability to work independently and as part of a team.
• Reliable internet connection and suitable workspace required for off-site work.

Work Arrangement: On-Site / Off-Site
Employment Type: Full-Time / Part-Time
Department: Customer Experience & Support
Job Function: Customer Service / Client Support