Client Support Representative - Onsite / Offsite

Handal's Auto Repair; Fort Wayne (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flexible scheduling

Training provided

Onsite or Offsite work options

Opportunity for ongoing employment

Job summary

Handal's Auto Repair in Fort Wayne, IN seeks a Client Support Representative to be the primary contact for clients, answering questions, resolving routine issues, and ensuring a positive client experience.

The successful candidate should have strong communication and problem-solving skills, be comfortable with computers and digital systems, and manage multiple requests while staying professional and detail-oriented. Onsite or offsite work options available.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer and client service skills.
• Professional, friendly, and positive attitude.
• Strong listening, problem-solving, and critical-thinking abilities.
• Comfortable using computers, email, internet-based systems, and customer support platforms.
• Ability to learn new software and internal systems quickly.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize client requests.
• Ability to remain calm and professional when handling challenging situations.
• Ability to work independently and as part of a team.
• Reliable attendance and dependable work habits.
• Previous customer service or office experience is a plus, but not required.

Responsibilities

• Respond to client inquiries through phone, email, live chat, and other channels.
• Provide accurate information regarding products, services, accounts, and processes.
• Listen to client concerns and identify solutions.
• Resolve routine client issues efficiently and professionally.
• Escalate complex questions to the appropriate department or supervisor.
• Maintain records of client interactions, requests, and resolutions.
• Follow up with clients when additional information is needed.
• Assist clients with account questions, service requests, and general support.
• Maintain a professional, friendly, and solutions-oriented approach.
• Communicate with internal departments to resolve client concerns.
• Stay current on company policies, products, services, and procedures.
• Protect confidential client and company information.
• Meet established service, quality, response-time, and productivity expectations.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Active listening

Attention to detail

Multitasking

Teamwork

Independent work

Calm under pressure

Job description

Job Type:Full-Time / Part-Time
Work Arrangement:Onsite or Offsite
Schedule:Flexible schedules available

Job Summary

We are seeking a professional, dependable, and client-focusedClient Support Representativeto join our team. The ideal candidate will serve as a primary point of contact for clients, providing timely assistance, answering questions, resolving routine issues, and ensuring a positive client experience.

The successful candidate should have strong communication and problem-solving skills, be comfortable working with computers and digital systems, and be able to manage multiple client requests while maintaining professionalism and attention to detail.

Depending on business needs and candidate qualifications, this position may be availableonsite or offsite.

Responsibilities

• Respond to client inquiries through phone, email, live chat, and other communication channels.
• Provide accurate and helpful information regarding products, services, accounts, and company processes.
• Listen to client concerns and identify appropriate solutions.
• Resolve routine client issues efficiently and professionally.
• Escalate complex questions or issues to the appropriate department or supervisor.
• Maintain accurate records of client interactions, requests, and resolutions.
• Follow up with clients when additional assistance or information is required.
• Assist clients with account-related questions, service requests, and general support needs.
• Maintain a professional, friendly, and solutions-oriented approach during all interactions.
• Communicate with internal departments to help resolve client concerns.
• Maintain current knowledge of company policies, products, services, and procedures.
• Protect confidential client and company information.
• Meet established service, quality, response-time, and productivity expectations.
  

Qualifications

• Excellent verbal and written communication skills.
• Strong customer and client service skills.
• Professional, friendly, and positive attitude.
• Strong listening, problem-solving, and critical-thinking abilities.
• Comfortable using computers, email, internet-based systems, and customer support platforms.
• Ability to learn new software and internal systems quickly.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize client requests.
• Ability to remain calm and professional when handling challenging situations.
• Ability to work independently and as part of a team.
• Reliable attendance and dependable work habits.
• Previous customer service, client support, call center, administrative, or office experience is a plus, but not required.
  

Work Environment

Onsite:Work from our designated office location and collaborate directly with team members in a professional office environment.

Offsite:Work remotely from a suitable and professional workspace while maintaining reliable communication, productivity, data security, and availability during scheduled working hours.

Specific work arrangements and schedules will be discussed during the hiring process.

Compensation & Benefits

• Competitive pay based on experience and position requirements.
• Flexible scheduling options are available.
• Training provided for qualified candidates.
• Opportunity for ongoing employment and professional growth.
• Additional benefits may be available depending on employment status.