Customer Success Associate Onsite / Offsite

Handal's Auto Repair; Spokane (WA); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Handal's Auto Repair is seeking a motivated Customer Success Associate to support customers throughout their relationship with the company. The role may be performed on-site or off-site depending on business needs, emphasizing strong communication and relationship-building with clients in the Spokane area.

You will respond to questions, assist with onboarding and account setup, and coordinate with internal teams to resolve issues while maintaining accurate customer data and driving retention

Qualifications

• High school diploma or equivalent required or preferred.
• Experience in customer success, client support or sales support is a plus.
• Strong written and verbal communication skills.

Responsibilities

• Serve as primary contact for assigned customers across channels.
• Assist with onboarding, account setup, and product questions.
• Maintain accurate customer records in company systems.
• Support customer retention and engagement initiatives.
• Identify opportunities to improve the customer experience.
• Escalate complex issues to supervisors when needed.
• Meet customer satisfaction and response-time goals.
• Perform general administrative and support duties as assigned.

Skills

Customer service

Communication

Relationship-building

Problem-solving

Multitasking

Education

High school diploma or equivalent

Tools

CRM software

Job description

Job Overview

We are seeking a motivated and customer-focused Customer Success Associate to support customers throughout their relationship with the company. The ideal candidate will help customers get the most value from our products or services, respond to questions, resolve concerns, and maintain strong customer relationships. This position may be performed on-site or off-site, depending on business needs.

Responsibilities

• Serve as a primary point of contact for assigned customers.
• Respond to customer questions and requests by phone, email, chat, and other channels.
• Assist customers with onboarding, account setup, and general product or service questions.
• Build and maintain positive, professional customer relationships.
• Monitor customer requests and follow up to ensure timely resolution.
• Identify customer concerns and coordinate with internal teams to resolve issues.
• Maintain accurate customer information and interaction records in company systems.
• Provide customers with product, service, account, and process information.
• Assist with customer retention and engagement initiatives.
• Identify opportunities to improve the customer experience.
• Escalate complex issues to supervisors or appropriate departments when necessary.
• Track customer feedback and communicate recurring concerns to management.
• Meet established customer satisfaction, response-time, and service goals.
• Perform administrative and customer-support duties as assigned.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service, customer success, client support, sales support, or administrative experience is a plus.
• Excellent written and verbal communication skills.
• Strong interpersonal and relationship-building skills.
• Excellent problem-solving and organizational abilities.
• Comfortable working with computers, email, spreadsheets, CRM systems, and other business software.
• Strong attention to detail and follow-through.
• Ability to manage multiple customer requests and priorities.
• Ability to work independently and as part of a team.
• Reliable internet connection and suitable workspace required for off-site work.