Live Support Agent - Onsite / Offsite

Handal's Auto Repair; Lexington (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Handal's Auto Repair is seeking a professional Live Support Agent to deliver real-time customer assistance across live chat, phone, email, and other channels. The role emphasizes prompt responses, accurate information, and a positive customer experience, with work arrangements available onsite or offsite.

The ideal candidate will multitask, communicate clearly, and handle multiple interactions while maintaining professionalism and attention to detail.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Fast and accurate typing skills.
• Comfortable communicating with customers through live chat and other digital platforms.
• Strong problem-solving and critical thinking abilities.

Responsibilities

• Provide real-time customer assistance through live chat, phone, email, and other communication channels.
• Respond promptly and professionally to customer questions and requests.
• Identify customer needs and provide accurate information and appropriate solutions.
• Troubleshoot basic customer issues and elevate more complex matters when necessary.
• Maintain a friendly, helpful, and professional tone during all customer interactions.
• Manage multiple customer conversations and support requests efficiently.
• Document customer interactions, issues, and resolutions accurately.
• Follow established customer service procedures and company guidelines.
• Maintain knowledge of company products, services, policies, and processes.
• Follow up with customers when additional assistance is required.
• Protect confidential customer and company information.
• Meet established response-time, quality, productivity, and customer satisfaction standards.

Skills

Excellent verbal and written

Customer service

Typing speed

Digital communication

Problem solving

Job description

Job Type:Full-Time / Part-Time
Work Arrangement:Onsite or Offsite
Schedule:Flexible schedules available

Job Summary

We are seeking a professional, responsive, and customer-focusedLive Support Agentto join our team. The ideal candidate will provide real-time assistance to customers through live chat, phone, email, and other support channels.

The Live Support Agent will be responsible for responding to customer questions, resolving issues, providing accurate information, and creating a positive customer experience. The successful candidate should be comfortable multitasking, communicating clearly, and handling multiple customer interactions while maintaining professionalism and attention to detail.

Depending on business needs and candidate qualifications, this position may be availableonsite or offsite.

Responsibilities

• Provide real-time customer assistance through live chat, phone, email, and other communication channels.
• Respond promptly and professionally to customer questions and requests.
• Identify customer needs and provide accurate information and appropriate solutions.
• Troubleshoot basic customer issues and elevate more complex matters when necessary.
• Maintain a friendly, helpful, and professional tone during all customer interactions.
• Manage multiple customer conversations and support requests efficiently.
• Document customer interactions, issues, and resolutions accurately.
• Follow established customer service procedures and company guidelines.
• Maintain knowledge of company products, services, policies, and processes.
• Follow up with customers when additional assistance is required.
• Protect confidential customer and company information.
• Meet established response-time, quality, productivity, and customer satisfaction standards.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Fast and accurate typing skills.
• Comfortable communicating with customers through live chat and other digital platforms.
• Strong problem-solving and critical