Customer Support Agent - Onsite / Offsite

Handal's Auto Repair; Bakersfield (CA); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Flexible schedules

Training provided

Career growth

Job summary

Handal's Auto Repair in Bakersfield, CA is seeking a friendly and reliable Customer Support Agent to assist customers with questions, orders, and account-related concerns. The role involves handling inquiries by phone, email, and chat, providing accurate information, and maintaining confidentiality.

Depending on business needs, the position may be onsite or offsite with flexible schedules. Training is provided and opportunities for growth exist.

Qualifications

• Strong verbal and written communication skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Basic computer and internet skills.
• Comfortable using email, chat, and standard office software.
• Ability to multitask and prioritize responsibilities.
• Strong attention to detail.
• Ability to work independently and as part of a team.
• Reliable attendance and dependable work habits.

Responsibilities

• Respond to customer inquiries by phone, email, chat, or other communication channels.
• Provide accurate information regarding products, services, orders, accounts, or general customer questions.
• Listen carefully to customer concerns and identify appropriate solutions.
• Resolve routine customer issues efficiently and professionally.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Document customer interactions, requests, and resolutions accurately.
• Follow company policies, procedures, and customer service standards.
• Maintain a positive and professional attitude during customer interactions.
• Protect customer and company information and maintain confidentiality.
• Follow up with customers when additional assistance or information is required.
• Meet established customer service, quality, and productivity expectations.

Skills

Communication

Customer focus

Problem solving

Multitasking

Attention to detail

Team player

Independent work

Reliability

Basic IT skills

Tools

Office software

Email platforms

CRM software

Job description

Job Type:Full-Time / Part-Time
Work Arrangement:Onsite or Offsite
Schedule:Flexible schedules available

Job Summary

We are seeking a friendly, reliable, and customer-focusedCustomer Support Agentto join our team. The ideal candidate will assist customers with questions, requests, account-related concerns, and general support while providing professional and helpful service.

This position is ideal for someone who communicates well, enjoys helping others, and can remain professional and solution-oriented in a fast-paced environment.

Depending on business needs and candidate qualifications, this position may be availableonsite or offsite.

Responsibilities

• Respond to customer inquiries by phone, email, chat, or other communication channels.
• Provide accurate information regarding products, services, orders, accounts, or general customer questions.
• Listen carefully to customer concerns and identify appropriate solutions.
• Resolve routine customer issues efficiently and professionally.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Document customer interactions, requests, and resolutions accurately.
• Follow company policies, procedures, and customer service standards.
• Maintain a positive and professional attitude during customer interactions.
• Protect customer and company information and maintain confidentiality.
• Follow up with customers when additional assistance or information is required.
• Meet established customer service, quality, and productivity expectations.

Qualifications

• Strong verbal and written communication skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Basic computer and internet skills.
• Comfortable using email, chat, customer service platforms, and standard office software.
• Ability to multitask and prioritize responsibilities.
• Strong attention to detail.
• Ability to work independently and as part of a team.
• Reliable attendance and dependable work habits.
• Previous customer service, call center, retail, administrative, or support experience is a plus, but not required.

Work Environment

Onsite:Work from our designated office location and collaborate directly with team members.

Offsite:Work remotely from a suitable and professional workspace while maintaining reliable communication, productivity, and customer service standards.

Specific work arrangements and schedules will be discussed during the hiring process.

Compensation & Benefits

• Competitive pay based on experience and position requirements.
• Flexible scheduling options are available.
• Training provided for qualified candidates.
• Opportunity for ongoing employment and professional growth.
• Additional benefits may be available depending on employment status.