Client Relations Specialist Onsite / Offsite

Handal's Auto Repair; Columbia (MD); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Handal's Auto Repair in Columbia, MD is seeking a professional Client Relations Specialist to build and maintain strong client relationships, respond to inquiries, and coordinate requests while ensuring a positive service experience. The role can be performed onsite or remotely based on business needs.

You will maintain accurate client records, communicate via phone and email, and collaborate with internal teams to resolve issues, aiming for outstanding customer satisfaction.

Qualifications

• Relevant experience in client relations or customer service.
• Strong written and verbal communication skills.
• Proficient with CRM systems and office software.
• Ability to manage multiple tasks with attention to detail.

Responsibilities

• Respond to client inquiries and coordinate service requests.
• Maintain accurate client records in company systems.
• Build long-term relationships and ensure client satisfaction.
• Prepare reports and update databases.
• Collaborate with internal teams to resolve issues.

Skills

Communication

Multitasking

Time management

Team collaboration

Problem solving

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office

Google Workspace

Job description

Job Overview

We are seeking a professional and customer-focused Client Relations Specialist to build and maintain strong relationships with clients while providing excellent service and support. This position is responsible for responding to client inquiries, coordinating requests, maintaining accurate records, and ensuring a positive client experience. The role may be performed onsite or remotely, depending on business needs.

Responsibilities

• Serve as a primary point of contact for clients and respond to questions, requests, and concerns in a timely and professional manner.
• Build and maintain positive, long-term relationships with clients.
• Communicate with clients by phone, email, and other approved communication channels.
• Coordinate client appointments, meetings, follow-ups, and service requests.
• Maintain accurate client information, records, and correspondence in company systems.
• Monitor client requests and follow up to ensure issues are resolved promptly.
• Work with internal departments to coordinate solutions and provide accurate information to clients.
• Assist with account updates, documentation, orders, and general administrative tasks.
• Identify opportunities to improve client satisfaction and overall service quality.
• Maintain confidentiality of client and company information.
• Prepare reports and update spreadsheets or databases as needed.
• Follow company policies, procedures, and service standards.

Qualifications

• High school diploma or equivalent; additional education is a plus.
• Previous experience in client relations, customer service, account support, administration, or a related field preferred.
• Strong written and verbal communication skills.
• Professional, friendly, and solution-oriented approach.
• Strong organizational and time-management skills.
• Ability to manage multiple tasks and priorities.
• Comfortable using email, Microsoft Office, Google Workspace, CRM systems, and other business software.
• Strong attention to detail and accuracy.
• Ability to work independently and effectively as part of a team.

Work Environment

Work Arrangement: Onsite / Offsite
The position may be available in an onsite, remote, or hybrid capacity based on company requirements and candidate qualifications.