Customer Experience Agent | Growth & Support

Alphabeinsightinc; Miami (FL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive salary package

Opportunities for professional growth

Collaborative and innovative work环境

Job summary

Alphabeinsightinc is seeking a Customer Service Agent in Miami, FL to deliver excellent support across phone, email, and chat. You will handle inquiries, resolve issues, and maintain detailed records while coordinating with internal teams to improve service quality and customer satisfaction.

The ideal candidate has strong communication skills, a calm demeanor under pressure, and familiarity with CS software.

Qualifications

• Proven experience in a customer service role or related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and conflict resolution skills.
• Ability to remain calm and professional under pressure.
• Familiarity with customer service software, databases, and tools.
• High school diploma or equivalent; further education is a plus.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve product or service problems by clarifying the customer's complaint, determining the cause, and providing appropriate solutions.
• Maintain accurate records of customer interactions and transactions.
• Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
• Coordinate with other departments to facilitate problem resolution and improve service quality.
• Provide customers with detailed information on products, services, and policies.

Skills

Customer service experience

Verbal and written communication

Problem-solving and conflictResolution

Calm under pressure

Familiar with CS software and tools

Education

High school diploma or equivalent

Tools

CRM software

Customer databases

Job description

Alphabeinsightinc is seeking a Customer Service Agent in Miami, FL to deliver excellent support across phone, email, and chat. You will handle inquiries, resolve issues, and maintain detailed records while coordinating with internal teams to improve service quality and customer satisfaction.

The ideal candidate has strong communication skills, a calm demeanor under pressure, and familiarity with CS software.