Customer Support Specialist — Growth & Mentorship

Alphabeinsightinc; Cincinnati (OH); Vor Ort; USD 21.000 - 28.000; Vollzeit

Benefits dieser Stelle

Competitive salary package

Growth opportunities

Collaborative work environment

Mentorship

Exposure to diverse projects

Zusammenfassung

Alphabeinsightinc is seeking a customer-focused Call Center Agent to be the first point of contact for customers, providing exceptional service across channels. You will handle inquiries, resolve issues, and offer information about products and services in a friendly, professional manner.

Responsibilities include answering calls promptly, documenting interactions, and escalating complex cases to the right department. A supportive team environment and growth opportunities are offered.

Qualifikationen

• High school diploma or equivalent; further education is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively.
• Familiarity with call center software and CRM systems is preferred.

Aufgaben

• Answer incoming calls promptly and courteously.
• Provide accurate information and resolve customer inquiries efficiently.
• Handle and resolve customer complaints in a professional manner.
• Maintain detailed and accurate records of customer interactions.
• Escalate complex issues to the appropriate department or supervisor.

Kenntnisse

Verbal communication

Written communication

Problem solving

Time management

CRM familiarity

Ausbildung

High school diploma

Tools

CRM systems

Call center software

Jobbeschreibung

Alphabeinsightinc is seeking a customer-focused Call Center Agent to be the first point of contact for customers, providing exceptional service across channels. You will handle inquiries, resolve issues, and offer information about products and services in a friendly, professional manner.

Responsibilities include answering calls promptly, documenting interactions, and escalating complex cases to the right department. A supportive team environment and growth opportunities are offered.