Customer Experience & Growth Advocate

STAND DESK; Miami (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

STAND DESK in Miami is seeking a skilled Customer Experience representative to handle client support and convert leads into customers. The ideal candidate will possess 2+ years of customer service experience and demonstrate empathy and organizational skills.

The role involves addressing complex customer inquiries, maintaining accurate case documentation, and uplifting customer satisfaction by creating memorable interactions. A Bachelor's degree is preferred, along with familiarity with Desk.com and social media.

Qualifications

• Minimum of 2 years experience in customer service.
• Obsessively organized and detail-oriented.
• Ability to work calmly under pressure.
• Compelling writer with excellent grammar.

Responsibilities

• Address complex customer questions via email and phone within 24 hours.
• Convert leads into customers while cross and upselling.
• Create exceptional customer experiences.
• Manage customer issues requiring coordination between STAND DESK teams.

Skills

Organizational skills

Empathy

Sales skills

Communication skills

Typing speed (50+ wpm)

Education

Bachelor's Degree from an accredited university

Tools

Desk.com

Google Apps

MS Office

Social Media

Job description

STAND DESK in Miami is seeking a skilled Customer Experience representative to handle client support and convert leads into customers. The ideal candidate will possess 2+ years of customer service experience and demonstrate empathy and organizational skills.

The role involves addressing complex customer inquiries, maintaining accurate case documentation, and uplifting customer satisfaction by creating memorable interactions. A Bachelor's degree is preferred, along with familiarity with Desk.com and social media.