Customer Experience Agent - Training & Growth Opportunities

Avalonvi; Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive training

Ongoing support

Team-oriented environment

Growth opportunities

Job summary

Avalonvi is seeking a customer-focused Call Center Agent to assist customers and respond to inquiries, delivering a positive service experience. You will be supported by training, ongoing guidance, and opportunities to develop valuable customer service and problem-solving skills.

The position emphasizes clear communication, active listening, and a solutions-oriented approach in a fast-paced environment, with a team-oriented culture and opportunities for professional growth.

Qualifications

• Strong verbal communication and active listening.
• Professional, patient, and customer-oriented attitude.
• Ability to stay calm and solution-focused in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Basic computer proficiency and willingness to learn company systems.
• Previous call center or customer service experience is advantageous but not required.

Responsibilities

• Handle incoming customer calls and provide accurate information about products, services, and general inquiries.
• Listen carefully to customer concerns and identify appropriate solutions.
• Explain procedures, available options, and relevant service information clearly.
• Direct complex requests to the appropriate department or team member when necessary.
• Maintain professional and courteous interactions, including when addressing challenging situations.
• Record relevant call details and update customer information according to established procedures.
• Follow company guidelines to maintain service quality and customer satisfaction.
• Participate in training sessions to improve product knowledge and customer service performance.

Skills

Verbal communication

Active listening

Customer orientation

Calm under pressure

Attention to detail

Computer proficiency

Customer service experience

Job description

Avalonvi is seeking a customer-focused Call Center Agent to assist customers and respond to inquiries, delivering a positive service experience. You will be supported by training, ongoing guidance, and opportunities to develop valuable customer service and problem-solving skills.

The position emphasizes clear communication, active listening, and a solutions-oriented approach in a fast-paced environment, with a team-oriented culture and opportunities for professional growth.